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Matt Smith
Matt Smith
New Member
January 8, 2026

Cancel an account I no longer have access to

  • January 8, 2026
  • 1 reply
  • 80 views

Hi,

I recently had a paid for individual account through a work email domain that I no longer have access to in order to cancel the recurring subscription.

I can’t recall whether the email was [redacted by forum admin/moderator to remove PII] or [redacted by forum admin/moderator to remove PII], however, I no longer work there and can’t access it.

The account I’m currently reaching out with is a free account, but I don’t know what to do from here to get the subscription cancelled. 

This topic has been closed for replies.

1 reply

Figmate
Junko3
Figmate
January 9, 2026

Hi ​@Matt Smith, 

 

I understand that you’re trying to cancel a paid subscription tied to a work email address that you no longer have access to.

 

I checked on our end and was able to find an active monthly Professional plan associated with one of the email addresses you mentioned.

Unfortunately, due to privacy and security reasons, we’re not able to assist with account access or billing changes like this directly here on the forum.

 

That said, I’ll go ahead and create a support ticket on your behalf using the account you used to post here on the forum, and I’ll include the details you shared along with what I found on our end.

One of our Support specialists will contact you directly via the ticket email(#1677059) to help you. Please continue the conversation there once you hear from them.

 

Thanks,

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