Have paid for a professional plan that is active but the Team says our Education Plan has expired and has locked the team files. Attaching screenshots below. Need assistance.
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Have paid for a professional plan that is active but the Team says our Education Plan has expired and has locked the team files
Best answer by Celine_
Hey Rohan, thanks for reaching out and sharing the screenshots! I understand how concerning this is, especially if you’ve already paid for a Professional plan and your team files are now locked. This usually happens when you have an outstanding invoice but I’d like our team to investigate further as I am not sure why the Education plan notification appears here.
Since this involves plan status, billing, and team access details, it’s not something we can fully investigate from the Forum. I’ve gone ahead and created a support ticket on your behalf so our support team can review what’s happening with the Professional plan and the expired Education plan, and clarify why the files are currently locked. For reference, your case number is #1677471, sent directly via your email address: roxxxxja@gxxxxl.xxm.
The support team will take a closer look at your account and follow up with you directly by email to help resolve this. Feel free to add any additional information in your case directly. Thanks for your patience while they investigate!
Hey Rohan, thanks for reaching out and sharing the screenshots! I understand how concerning this is, especially if you’ve already paid for a Professional plan and your team files are now locked. This usually happens when you have an outstanding invoice but I’d like our team to investigate further as I am not sure why the Education plan notification appears here.
Since this involves plan status, billing, and team access details, it’s not something we can fully investigate from the Forum. I’ve gone ahead and created a support ticket on your behalf so our support team can review what’s happening with the Professional plan and the expired Education plan, and clarify why the files are currently locked. For reference, your case number is #1677471, sent directly via your email address: roxxxxja@gxxxxl.xxm.
The support team will take a closer look at your account and follow up with you directly by email to help resolve this. Feel free to add any additional information in your case directly. Thanks for your patience while they investigate!
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