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Billing confusion and charges

  • January 8, 2026
  • 1 reply
  • 78 views
A
  • Anonymous

I have made multiple attempts to cancel my subscription(s) and close my account, yet I continue to be charged. This is unacceptable.

Please immediately close my account, cancel all subscriptions, and confirm that no further billing will occur.

The most recent charge (Invoice ID: in_1Sn2aIIvcqWR3dFDv0VzBtP3) was minor as it was monthly; however, I was previously charged for an annual Pro subscription that I did not authorize or intend to purchase and have been unable to cancel. I am also being charged for a monthly subscription at the same time, which should not be happening.

Best answer by Celine_

Hi ​@robertstraavaldson, thanks for bringing this up. I’m really sorry for the confusion and concern this situation has caused.

Because this involves account-specific billing, subscriptions issues, we’re not able to investigate or make changes directly from the Forum for privacy and security reasons. That said, I’ve gone ahead and created a support ticket on your behalf so our support team can review everything in detail. For reference, your case number is #1677877, and sent via your email address: roxxxxson@gxxxxl.xxm.

Please check your inbox for a message from the support team and continue the conversation directly through that ticket (feel free to add any additional context there), as they’re the best equipped to resolve this securely.

In the meantime, I’d recommend double-checking that your Professional plan cancellation went through successfully. You can find detailed steps for downgrading a Professional plan in our Help Center.
And, I’ve included the instructions below for convenience:

  1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
  2. Click  Admin.
  3. Select the  Settings tab.
  4. In the Plan section, click Cancel plan.
  5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

Thanks for your patience while the support team takes a closer look and get this sorted out for you! 


Update: I can see in our system that the support team has resolved the issue and made sure you won’t be charged again going forward.

If you need any further help, feel free to reply directly to your case, it will reopen automatically.

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • January 9, 2026

Hi ​@robertstraavaldson, thanks for bringing this up. I’m really sorry for the confusion and concern this situation has caused.

Because this involves account-specific billing, subscriptions issues, we’re not able to investigate or make changes directly from the Forum for privacy and security reasons. That said, I’ve gone ahead and created a support ticket on your behalf so our support team can review everything in detail. For reference, your case number is #1677877, and sent via your email address: roxxxxson@gxxxxl.xxm.

Please check your inbox for a message from the support team and continue the conversation directly through that ticket (feel free to add any additional context there), as they’re the best equipped to resolve this securely.

In the meantime, I’d recommend double-checking that your Professional plan cancellation went through successfully. You can find detailed steps for downgrading a Professional plan in our Help Center.
And, I’ve included the instructions below for convenience:

  1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
  2. Click  Admin.
  3. Select the  Settings tab.
  4. In the Plan section, click Cancel plan.
  5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

Thanks for your patience while the support team takes a closer look and get this sorted out for you! 


Update: I can see in our system that the support team has resolved the issue and made sure you won’t be charged again going forward.

If you need any further help, feel free to reply directly to your case, it will reopen automatically.

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