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Hello, can anybody help me with this issue? I have several .fig files, and whatever I try to import them, it’s “Unsupported file format”. I tried Import from “Create new” dialog, I drad and droped , the same result. 

BodyI’m experiencing a recurring issue where only certain Figma projects fail to load, while others work normally on the same account, browser, and network.Symptoms When opening specific projects, the editor shows a full-page error message: “Something went wrong. Our team is investigating.” Reloading the page does not resolve the issue. An Error ID is displayed each time. Other projects open and function normally without any problems. What I’ve confirmed This is not a browser, cache, or account-specific issue. The issue is project/file-specific. The error occurs immediately when opening the affected file or when making small edits. Multiple users in the community appear to report similar behavior. ContextThe affected files are relatively large and include multiple pages, nested components, and newer features (e.g., Auto Layout, variables). Some older or smaller projects do not show this problem.Expectation / QuestionThis looks like a server-side rendering or file-state issu

I want to transfer my “html to Figma” plugin subscription to another user. Do I have to cancel my subscription first and will I get refunded when I cancel my plugin subscription.

All project files are visible and intact, but after changing the project default access to View-only, the team default access controls are missing in the UI. Specifically:- Share popup does NOT show the BisB team- Project settings do NOT show team access- Admin → Content shows nothingI cannot restore "Same as team" via the UI. Please reset the project default access to "Same as team" and reindex the project permissions so the team can have proper edit access. 

I have a professional plan in my team but Figma just shows me my personal free plan. This has happened today when I opened Figma, but I am still an admin, according to my colleague on the same plan. 

I am a student and i am trying to verify my student plan, but it says that i have exceeded my verification limit. I already uploaded all of my files that is required but it kept failing? i already contacted sheerID but they haven’t replied to me and i asked my school but they told me to ask in here.

Hi,I’m experiencing an issue with my account. The site indicates that I need to verify my student status, but I have already completed the verification. When I try to verify again, I receive a message saying that I am already verified.I am currently working on a school project, but I am stuck in viewer-only mode and cannot edit the file. Could you please help me resolve this so I can continue my work?Thank you for your help. 

Here for example, the colour of the icon is gradients, but when I open it to use a different gradient that in the library is grouped with all other gradients, for some reason you open the menu of library from the beginning. Please open it from the selected colour, not from the beginning, it’s very annoying to scroll all the time. Thanks!  

Dear Figma,Today, I have not been able to log into my company account to work. We have been waiting since early morning until now. [image redacted by forum moderator to remove PII] Thank you! 

I am currently facing an odd issue. Component frames get cut off and I am not able to edit the hidden components… I am not able to change the size of the dashed frame because it’s not the “real” frame: Please fix this or let me know about a workaround. thank you!

Hello,I was charged $25.61 CAD on January 26, 2026 (Transaction: RECURRING PYMNT 23JAN2026FIGMA CA).However, I currently have no active teams and I am on a Free plan.Could you please check which account or team this charge is associated with? I would like to request a full refund as I am not using any paid features and have no active teams in my dashboard.I have attached a screenshot of the bank transaction for your reference.Thank you.[Image redacted by forum moderator to remove PII]

Hi,I have a slot with a “swap” component, height and width set to hug.When I swap this for, let’s say, my “Tag” component which have fixed height, I have a problem.The height is correctly set to “Fixed”, but it match the previous height of the swap component.If I go to hug, then fixed again, the tooltip show me the correct fixed height, but as soon as I click on it, it jumped to the value of the swap component.Basically, that’s making it impossible to use with fixed height component.The only way to use that would be to wrap my component into a new local component and apply it to the swap, but what a waste of energy ! 

I have a project that I cannot export from figma slide to power point presentation format (PPTX).The error just show unable to export file. tried to export only the frame I needed, got the same issue. 

On Windows 11, using Figma 125.11.6, the copy and paste functions are unavailable in the variable management page. For example, when I try to copy a color value using Ctrl+C, it only copies the entire line of variable data, not the text I want. This results in the copied color value being empty when pasted elsewhere.The older version of variable management allowed copying individual text values. Hopefully, this can be fixed. 

Hola buenas tardes, yo soy estudiante de la Universidad de Monterrey y he tenido problemas con Figma ya que me pide que se verifique si soy estudiante o docente pero ya lo intente varias veces y no me a permitido editar las presentaciones en especial las que son colaborativas. Necesito ayuda lo más posible porque tengo trabajos muy importantes en el Figma y no puedo editar nada.

Urgent Assistance Needed with Website Display and TranslationsHello Everyone,My Fidarax website is finished, but I can no longer see the display of images and content on my homepage in Desktop, Mobile, or other formats once published.It shows a blank page with nothing on it. Could you please help me resolve this issue urgently?Second issue: Whenever I try to perfectly translate all pages of my website into the five indicated languages, some pages are fully translated while others are only partially translated.Last issue: My actual photo keeps disappearing with each update and constantly gets replaced by the face of another person generated by AI.Thank you very much for your help. Princesse MouandaFounder & CEO - FIDARAX LLC    

Hello, I am a student at Harvard University and I am having issues updating/creating a Figma student account due to Sheer ID verification.  I have submitted a help ticket to Sheet ID but they are requiring a student email address, which has not been assigned to me to date.  I can provide the necessary information that confirms my enrollment.  My classes begin on Monday January 26th and we have a group Figma project that has been shared with the class.  Any help would be most appreciated to get access to the software prior to the start of class.

Hello there,I did cancel the plan when I had the $20/month subscription but got charged $11.61 recurring for no reason. I didn’t buy any subscription and I’m on a starter plan. Please refund my money and remove my payment method.Regards,Ayan

Hello help me please to unlock my team, I cannot work on my projects because my plan is switched, my accounts email : [redacted by moderator to remove personal information] link of my project: [Moderator note: The post title was updated from “help me please” to “Team locked after plan change — unable to access my projects” on 01-Feb-2026.]

Hello,I added my high school email information (not this account) to the Figma Education application form a few weeks ago, and sent an email recently, but did not get a response either time. What’s the expected wait time for applications?

I have tried many times to verify my educator account, however, after two trials it now always says that I have exceeded my limit for applying for education plan.  I tried different work emails, and I have contacted SheerID a few times. I also provided screenshots of my teaching assistant profile and a screenshot of our class in Canvas, but  all my communications ended in:“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

I’ve attempted several times to verify my education account using the approved documents (screenshot of my teacher profile and PDF of my contract). I’ve reached out to SheerID for assistance because I’m now getting an error saying I’ve exceeded my limit for applying for education account. I’ve been in contact with SheerID over the last week or so and this is the last message I’ve received:“It appears that all submitted requests are still active. However, we were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”I’m not sure if there are more steps needed from me -- I asked for more clarification, but I haven’t heard back yet.

HelloRecently I bought a pro plan, but my account is doesnt changed to pro. I tried to sign in again few more times, plase help, its very impportant to me to finish my task. Thank you.

Figma Make’s AI tool is clearly  improving but on our dime. We have limited credits that are used up when the AI makes and error, identifies a better way to proceed, produces updates and changes that don.t work. The user then has to create a new propt that describes the problem while the ai tries another approach that still doesn’t work. That alone is not sop bad, but when it quickly runs your out of credits it feels like we are paying for training the AI. As the Program Chair for a college with several courses were we train students to use Figma this creates a real problem. What can you recommend tohelp with this issue?DB

Hi there.  I reverified my figma for education plan and after weeks of waiting and talking to support I go notified that my work email got verified for the edu plan instead of my personal/school email 😭. I’m not sure why my work email was associated with the edu plan in the first place but I’ve been trying to move the edu plan to my personal or school email and filled out the form that they sent to do that but it’s been over a month and no change has happened. I don’t even have access to my work email anymore because my internship is over so I can’t use the Edu plan. Is there anyway I can get help or do I have to keep waiting?