I can't add a custom domain and it says I'm on the Starter plan

Hi ​@Alphalex Consulting,
 

I understand you're having trouble adding a custom domain to your published site using Figma Make, even though you're on the Professional plan.

I checked on my end, and it looks like you currently have access to both a Professional plan team and a free Starter plan team.

To cover the basics first, could you please double-check that the published file is located in your Professional team?

• You can switch between teams in your file browser. This guide shows you how: Guide to the file browser > Your sidebar
• If the file is currently in your Starter team and you’d like to move it to your Professional team, please follow the steps in this article: Move a file

If you've confirmed that the file is already in your Professional team and you're still seeing the same error, please share:

• The URL of the file

• A screenshot of the error, including the full Figma screen

This will help us better understand what you're seeing and assist you more effectively.

Thanks!

Note: I’ve gone ahead and created a new topic for your question, since the one you originally posted in was discussing a slightly different issue. This should help avoid confusion.

Hi ​@Junko3 , I am encountering a similar issue. I’m on the Edu plan, which I thought gave me access to Figma Sites Professional as higher education educator. I’m definitely signed into my Edu team (it says “Edu” next to the Team name in the left-hand pane), and I’ve created a Figma Site that’s been published. When I go to the Settings → Domain pane, I can see where I configure my own base domain (XYZ.figma.site), but I simply don’t see the “Add Connected Domain” that your help docs suggest I should see. I’ve looked all over the page.

What am I missing?

Hi ​@samhir, thanks for chiming in here!
 

While Figma Sites is still in open beta, Education users can publish one Site file, as noted in the Help Center article you linked. However, publishing a site to a custom domain is currently only available on paid plans, which is also mentioned at the top of the second Help Center article you shared.
 

Figma Education accounts include access to many Professional plan features at no cost, which is why you’re able to use most advanced design and collaboration tools. That said, some features, like connecting a custom domain for Figma Sites, are tied to a paid subscription because they involve additional external services and account-level billing. Since Education plans don’t include billing, custom domains aren’t available on Education accounts at this time.
 

To use a custom domain, the site would need to be owned by a paid Professional, Organization, or Enterprise team. As a temporary workaround, if having a custom domain is important, you could move the site to a paid team or have a paid team member publish and connect the domain on your behalf. Otherwise, the default Figma Sites URL will continue to work with your Education account.

Hope this helps explain, but please let me know if you have any further questions!

Thanks ​@djv! What a bummer, but I understand and appreciate your quick response.

If you’re open to some minor feedback: I think the language about Edu features is a bit confusing across different Figma docs. The Education Plan page, for example, promises to “give you free access to the Figma Professional tier” without qualifying that it’s actually free access to certain features of the Professional tier. Because without that disclaimer, users like me will consider everything that comes with Professional plans to be what I would get with my Edu plan.

So from my POV, when evaluating whether to use Figma Sites, I did the following:

1. Read that (as you pointed out) Custom domains were available to “paid plans”
2. Clicked the link to see what counts as a paid plan
3. Saw “Professional” listed
4. Read Figma’s docs saying “you get access to the Professional tier” as an Edu plan user
5. Signed up for the Edu plan
6. Found out I don’t get access to all features

You can probs imagine how — if Figma says that custom domains are available to Pro tier subscribers and that Edu users get “free access to the Pro tier” — then a user might reasonably believe that custom domains would be available to Edu users.

Perhaps you could pass on some feedback to the product marketing folks to add some disclaimers or clarifications to these pages!

Thanks for your honest feedback, ​@samhir! 

I completely understand how this can be confusing. I’ll pass your feedback along to the team to see where we can definitely improve on the specific Edu limitations within our Help Center articles.