I immediately hit the AI Credit “limit” as soon as Figma started measuring yesterday. (hooray for the drug dealer approach to new feature releases). I purchased an additional amount of credits, they show as available, but i am still unable to use figma make to continue design and development work. This is a huge problem for my project and deadlines. Naturally, the “AI” support was completely unhelpful, and no one has responded to my support ticket in over 12 hours.
This really doesn’t impress me as an enterprise-grade tool. Poor functionality, even worse support.
I’ll just be here, paying for a product that doesn’t work, missing deadlines, and waiting around for figma to dignify me with a response.
Question
Figma Make AI credits purchased, but not applying to account
Hey
I took a look into your case, and it appears a support agent has responded to a ticket you filed (#1804561) with some details regarding a couple of teams you have credits with. They also provided some suggestions on how to continue working on your projects.
If you didn't receive that reply or it didn't resolve things, let me know here and I'll help escalate for another review.
hey
i have this problem too!
Got it - thank you
I just wanted to update and let you know that our engineering team has identified a bug that they believe involves both of your instances. You should receive updates via email (as responses to your support tickets).
Thank you both again for your patience!
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