I am using the education upgrade for Figma and some members of my team are able unable to access the files we are working on. Everything online about adding/editing seats is involves the admin page, but the ‘seats’ column in the admin members page is not there. My teammates need access to our project. Do you know of any way to fix this?
Question
Unable to access due to 'the admin need to update these seat'
Hi
It sounds like you’re trying to give someone edit access, but they’re seeing “An admin needs to update this seat” message.
I took a look at our backend, and it appears you are an Admin of a student team.
To help us understand exactly what you are seeing, could you double-check a couple of things?
- Go to Admin in the left sidebar.
- Select the People tab.
Just to clarify—are you saying the person in question doesn't appear in that list at all?
You can find more details on how this usually works here: Manage seats in Figma
If that’s the case, I’ll send you a DM shortly to gather some details so I can get you connected with our support team for a deeper look.
If I’ve missed anything, please feel free to share more details here.
Thanks,
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