I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding. , The website also keeps saying error, please fix this and reset my verification, Please notice me. Thank you.
Question
Verification Exceeded Limit for Student Plan
Hi
I’m Denise with the Community team at Figma. My team isn’t able to assist with Education verification, but I’m glad to hear that you’ve already contacted SheerID.
They are the best resource to take a closer look at your case. If you don’t hear back soon, you can try submitting another ticket directly at: figmasupport@sheerid.com
To help expedite the process, some helpful tips that I can provide in the meantime are:
- Ensure you are logged in and only verify using your school issued email address (not a gmail or a personal email, for example)
- Clear your cache and ensuring you are not connected to VPN during the verification process
- If you are asked to submit any documentation, please be sure it includes your full name, university name, and term dates. Unofficial transcripts work well for students.
If you don’t receive the support you need within five business, you can also try looping in Education@figma.com to the email thread to help guide the process. Hope you’re able to get verified soon!
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