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Question

Assistance Required for File Recovery

  • March 20, 2026
  • 1 reply
  • 15 views
Divyank

Dear Support Team,

I am writing to request urgent assistance in recovering a critical file associated with my student account.

The document is my Graduation Project, which was last updated in February. I have not moved or deleted the file, and it is currently missing from both my active directories and the trash folder. As this is vital to my academic work, I would appreciate your help in locating or restoring it.

Please let me know what additional details or identifiers you require from my end to proceed with the recovery process.

Thank you for your time and assistance.

Best regards,
Divyank

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • March 23, 2026

Hi ​@Divyank, Celyn from Figma Community Support here.

Thanks for reaching out and for explaining the situation — I understand how important this file is, especially as it’s tied to your graduation project.

I’ve created a support ticket (#1808250) for you so the team can investigate what might have happened and check if the file can be recovered.

When you receive the email, it would really help if you could reply with the file URL (you might be able to find this in your browser history), along with any additional details you have about the file.

The team will follow up with you via email, so please keep an eye on your inbox. 

Appreciate your patience while we look into this.

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