Skip to main content
Question

Tax documentation request

  • March 20, 2026
  • 3 replies
  • 16 views

Roberto Rocha

Dear Figma Team,

I hope you are well.

We are currently using your services and require your assistance with an urgent tax documentation request.

To process payments correctly under Portuguese tax rules, we need:

A signed Model 21-RFI, and

A valid Tax Residence Certificate.

Please note that the Model 21-RFI is already pre-filled and attached for your review and signature.

Without these documents, we are required to apply a withholding tax of 28% on payments. Providing this documentation allows us to avoid this tax and process payments in full.

We would greatly appreciate your support at your earliest convenience. If this request should be handled by another team, kindly forward this email or share the appropriate contact.

Thank you in advance for your cooperation.

Kind regards,

3 replies

Celyn_L
Figmate
  • Figmate
  • March 23, 2026

Hi ​@Roberto Rocha — Celyn from Figma Community Support here.

Thanks for reaching out and for outlining your request so clearly.

I understand that you’re requesting a signed Model 21-RFI and a valid Tax Residence Certificate for tax compliance purposes. I’ve gone ahead and opened a case (#1808225) with our Billing team so they can review and assist you directly.

They’ll follow up with you via the email associated with your Figma account — please keep an eye on your inbox for their response. If you have any additional documents to provide, you can include them in that thread as well.

Appreciate your patience while this is being reviewed.


Roberto Rocha
  • Author
  • New Member
  • March 23, 2026

I sent the email with the form that it is necessary to sign.


djv
Figmate
  • Community Support
  • March 23, 2026

Thanks for letting us know, ​@Roberto Rocha

We’ve escalated your ticket on your behalf to have our team follow up on priority. If you have any further questions or concerns, you can reply directly to the team via email.