Report a Problem

When I am using figma or figjam and typing in Japanese, the first character in text field always takes “two backspaces” to delete one character. This does not happen when I have already pressed enter to 確定, but it happens when I am not.

Hello!I have been using Figma in the browser for more than a year on this PC and this has never happened before. When I try to move or resize a selected element, the mouse jumps diagonally about 5 mm away, so I can't move anything anymore. It happened after 20 minutes of working on this file without any problem, but now the bug affects every component.(I recorded a screen capture to better understand this weird interaction.)(I may have made an error and accidentally activated an option without knowing it?)

Based on my testing, when slots are nested 3 or more levels deep and the innermost instance has a modified parameter (e.g., the innermost button has its text parameter changed to a non-default value), the get_design_context tool from Figma MCP (remote MCP) will consistently hang indefinitely and never return data. Nesting of 2 levels or fewer works fine.Additionally, if the button retains its default parameter values, no hang occurs regardless of how many nesting levels are used.Tested layer hierarchy: Layer 1 instance slot → Layer 2 instance slot → Layer 3 instance slot → Button with text parameter (changed to a non-default value)  

Hello Figma Support Team,I would like to request the cancellation of my subscription and a refund for a recent charge.I had already canceled my plan before the renewal date of May 15, and my subscription was not supposed to renew. However, I was unexpectedly charged $35.75 on May 30.I am currently not using Figma and do not plan to use it in the future. Since I had already canceled the plan before the renewal period, I kindly ask you to review this charge and process a refund.Please also ensure that my subscription is fully canceled and that no future charges will occur.Thank you for your time and assistance. I look forward to your response.Account Details:Email Address: [redacted by moderator - 2026/05/31]Card Last 4 Digits: [redacted by moderator - 2026/05/31]Card Expiry Date: [redacted by moderator - 2026/05/31]Charge Details:Transaction Date: May 30, 2026Total Amount: $35.75Best regards, kayeong kim

Hello, I was charged $30.51 for my Figma subscription renewal, but I wasn’t aware that auto-renewal was enabled. I only noticed the charge today after receiving the billing notification. I have not used any of the paid features since the renewal and would greatly appreciate a refund if possible. Thank you for your time and consideration.

I wanted to remove the Education plan from my account and change it to the Professional plan but was unsure what the steps were to do that.

Hey guys!There are many reports of people not being able to load Figma’s page from Russian Federation without using proxy or VPN.Have you blocked access from Russian servers or is it just a temporary issue?Thanks in advance,Best regards

I’ve been working on a relatively uncomplicated web project in Figma Make for 10 weeks now. For the first two months, my monthly full-dev seat supplied all the AI credits I needed for the heavy lifting of scoping and building the site out (across more than a couple design iterations).Coinciding with a 8-10 man-hour nightmare where Figma and Supabase would not connect, and the Figma AI could not figure out any solution until I fed it enough “What if’s...” that I got to the right workaround), in the last 3-4 weeks Figma Make has been burning through AI credits like a drunken sailor. For the first two months, my Figma full-dev seat spend was $20/month...and that included four or five demo projects I did to kick the tires and see what Make could do.This month? My projected Figma invoice is going to be $286.00.Having worked as a developer in the Valley for some time, I understand that companies selling AI services are underpricing those services in order to gain market share during a boom-t

I am reporting a bug regarding my Make AI token balance. My tokens are being consumed and drained in the background, even though I have not made any active prompts or requests to the AI.It appears there might be a background looping error, or failed invisible attempts that are still charging my account without producing any output or UI updates.Could you please investigate this bug and refund the tokens that were erroneously deducted from my account? I am happy to share the specific file I was working in withif needed.Thank you, Sharik

I have submitted my plugin a 2-week ago and there is no confirmation or status for the same.https://www.figma.com/community/plugin/1633462983764859634Can you please review.

Has anyone run into this issue before?I'm trying to upgrade my Figma plan, but I keep getting this error:"and therefore must continue to pay in EUR. Please confirm your payment information works for EUR."The strange part is that the checkout page shows the price in USD, not EUR.I've already tried:multiple cards (including EUR cards) cards that worked for Figma payments before different browsers incognito mode disabling VPNNothing helped.I contacted support 4 days ago but haven't received a response yet.Any ideas on what else I can try?

Summary: After performing a Library Swap, frames with a specific variable mode ("Light") applied are rendering the incorrect mode ("Dark"), despite the UI indicating that the correct mode is selected.Steps to Reproduce:1. Open a file containing frames with variable modes applied (e.g., a "Light" mode from a specific Variable Collection).2. Use the Swap Library feature to switch the source library to a new version/library with equivalent variables and modes.3. Observe the frames that were previously set to "Light" mode.4. Attempt to toggle the mode from "Light" to "Dark" and back to "Light" via the Layer panel.Expected Behavior: Following the library swap, frames should correctly render the variables associated with the "Light" mode. If the UI says "Light," the visual output should match.Actual Behavior: The frames render as "Dark" mode visually, even though the Layer settings panel explicitly shows "Light" as the active selection. Manually toggling the modes in the settings does not fo

We use the v2 API to set up webhooks, and it worked fine until about a week ago.Now, setting up new webhooks through the API runs into a timeout.Example request:URL: https://api.figma.com/v2/webhooks/ Method: POST Body:{ "event_type": "FILE_UPDATE", "team_id": "111111111111", "passcode": "PASSCODE", "endpoint": "https://my-webhook-target-url"}The request times out with no response from the endpoint.Is this a known issue?Thanks, Silvio

Missing tokens today

Hello guys,I have a project on Figma Make that has over 280 versions and some different squads are using it daily. After 280 versions, it stopped responding my prompts.I duplicated the file, rollbacked on version 187 and it worked again, like magic.This screenshot shows my input and no answer from Figma Make:Another user getting no answers at all, just some .gitkeep files: Is there a version limit on Figma Make?Thanks for your help.

I’m experiencing a persistent copy–paste issue in Figma.Whenever I copy frames or components from Figma Make to a Figma Design project, the layout gets distorted — spacing changes, auto-layout breaks, and typography styles don’t map correctly.If anyone has faced this and found a reliable solution, please share. This is slowing down my workflow, especially when combining Make explorations with production-ready design files.

Hey everyone, I’m hitting a massive roadblock with my design system library today and could really use some help.Suddenly, I can no longer publish any components to my library. It was working fine earlier, but now the publish action completely fails.Here is what I’ve already tried to troubleshoot:I was using the desktop app, so I tried publishing from the web browser instead. Same issue.I thought it might be a corrupted file, so I started a brand new, completely empty file, created a test component, and tried to publish it. Also tried to duplicate the original design system file. Still nothing… :(Is anyone else experiencing this right now? Does anyone know a workaround or what might be causing this?Thanks so much in advance!

Hello,I have a question regarding my Figma billing and seat allocation.Previously, our workspace had 5 annual seats. When the subscription was renewed, we intentionally renewed only 2 annual seats. However, I noticed that an additional third seat was created and is being billed as a monthly seat.Could you please help me understand why this monthly seat was added and charged?Additionally, the monthly seat has been assigned to my account (Workspace Owner). I currently have an available annual seat in the workspace, but I am unable to switch my account from the monthly seat to the available annual seat because the option appears to be disabled.Could you clarify: Why the monthly seat was created and billed after the renewal? Why it was assigned to my account? How I can move my account to the available annual seat and remove the monthly seat to avoid future charges?

the last few prompts don't do anything. says thinking, and then stops, no change dones’t give me any update.  

Hi,I'm trying to recover a file that has suddenly disappeared from my account.- File name: kiwozoo (approximate)- The file was stored in my Drafts- It was accessible as recently as early 2025- I no longer have the file URLI have already checked Drafts, Trash, and the Search bar — the file does not appear anywhere. I did not delete it intentionally and no one else had access to it.Could someone from the support team please check the backend history for my account and see if this file can be recovered?Account email: redacted by the moderator due to PIIThank you!

因为我之前的邮箱是旧公司的，现在无法收到验证码。公司解散了，我那个邮箱无法再收到验证码了。

Add New Tab “+” is going underneath the Tabs List or Tabs History Icon button.How to reproduce?My laptop screen size is 13 inches and I noticed this behaviour when I opened more than 14 tabs. Please find the attached screenshot.Expectation 👍Tab scroll arrows (< >) 

Hi Figa Team,I submitted a prompt yesterday in Figma Make. The AI finished the process and deducted 32 credits, but it did not deliver any results. Please either refund the credits used or make the prompt work, as it is not acceptable to pay for nothing.Thank you!

Assinei um plano esperando ser possivel salvar sites e tirar totalmente que foi feito com IA e tambem ser possivel salvar como pdf como um projeto feito a mão porem foi tudo ilusao por conta disto gostaria do meu reembolso e tambem pelo fato que nem usei recursos pagos

Unable to Publish Figma Plugin – Account Details Change Detected  and i maild to support@figma.com    be they said to post here