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Question

Issue Publishing a New Plugin Version – "We have detected a change in your account details. Please contact support@figma.com to proceed."

  • April 7, 2026
  • 1 reply
  • 3 views

Embedded Wizard

I've been unable to publish a new version of our Figma plugin for a while now, and frankly, I'm frustrated.

Every time I try to publish, I get this message:

"We have detected a change in your account details. Please contact support@figma.com to proceed."

So I did exactly that, I contacted support. And here I am, still stuck. No resolution, no timeline, nothing.

This is not acceptable. We have users depending on our plugin and we cannot ship updates. Our company account is fully legitimate and in good standing. Whatever "account change" was detected, we need this resolved immediately, not in days or weeks.

Is anyone else experiencing this? And more importantly: can someone from Figma please step in and actually fix this? Plugin developers should not be blocked from publishing without a clear explanation and a fast path to resolution.

This needs urgent attention.

1 reply

djv
Figmate
  • Community Support
  • April 7, 2026

Hi ​@Embedded Wizard, thanks for reaching out! 

I completely understand the sense of urgency here. I can see that you first wrote to support last Thursday, and support does try to respond to users as quickly as possible. To be completely transparent, Figma had a long holiday weekend beginning last Friday through yesterday to observe Easter Sunday on Monday. That said, it looks like James already helped you out with this on ticket #1835231. 

If you have any further questions or concerns, please reach out to support directly via email.