Restore My Suspended Figma Account

Hi ​@xiangfan, 

I understand your account has been suspended, and I can see you're looking for more information.

Due to privacy and security policies, we are unable to handle account-specific issues in the forum. To assist you directly, I have opened a support ticket(#1824695) on your behalf. You will receive an email confirmation for this ticket soon.

I can also see that an email regarding the suspension was sent to you a few days ago(#1815715). Please search your inbox for this message, as it may contain the details you are looking for.

Our support team will continue to communicate with you via the new ticket to address this matter.

Thanks,

Hi ​@Junko3 ,

Thank you for your reply and for opening a support ticket for me.

Since March 27th, I have only received two refund notification emails in my inbox. and I am very confused about this. I am quite confused about the account suspension as I have not encountered any abnormal operations on my side.

Besides, I have carefully checked my inbox, spam and trash folders, but I still haven't received the suspension email you mentioned (#1815715). Could you please resend this email to my registered mailbox? I hope to check the detailed reasons for the account suspension as soon as possible.

Thank you very much for your help and patience. I am looking forward to your reply.

Best regards,

Hi ​@xiangfan, thanks for following up! 

I completely understand the confusion here. To help clarify, our Content Reviews team received a chargeback on your account. A chargeback is not a standard refund. This must have been processed through your bank or payment provider and indicates unauthorized or disputed use. Because of this, the team is asking for additional information regarding the chargeback.

This should help explain the two refund notification emails that you received. They are actually in regards to this chargeback and are not actually refunds. Can you please reply to the team directly to clarify whether the chargeback was submitted directly by you or if it came from a 3rd party?

If you have any further questions or concerns, you can reply to the Content Review team directly via email on either ticket #1815715 or #1824695. 

Dear Figma Content Reviews Team,

Thank you for your prompt reply and clarification regarding the disablement of my Figma account. I appreciate your effort in explaining the situation related to the chargeback.

First, I would like to clarify that the recharge for my Figma account was processed through my payment service provider. I have contacted them multiple times to inquire about the chargeback, but they have stated that they are unaware of the specific reason for this issue.

Could you please forward the contents of ticket #1815715 and #1824695, or directly inform me of the exact reason for my account being disabled? This will help me identify the problem and make corrections in a timely manner.

My Figma account [redacted by forum moderator to remove PII] stores multiple important projects and case studies, which are crucial for my current work. The loss of access to these materials has seriously affected my work progress and efficiency.

I kindly request your assistance in reviewing this account suspension matter. If possible, please restore my account as soon as possible. If there are indeed any problems or violations related to my account, I would be very grateful if you could inform me of the specific mistakes I have made, so that I can take immediate measures to ensure such situations do not happen again.

I have always intended to use Figma rationally and strictly abide by all relevant rules and guidelines. I sincerely respect the value of Figma as a design platform, and I rely on it every day to promote my professional development. To continue my work without interruption, I would greatly appreciate your help in resolving this issue.

Please feel free to contact me if you need any additional information from my side. I look forward to your prompt response and assistance.

Thank you very much for your time and support.

Sincerely,
XiangFan

Dear Support Team,

Hello, I have received your reminder and checked both of my email accounts, but I haven’t received any emails regarding cases #1815715 and #1824695. The only refund-related case numbers I have are #3204-7594 and #3776-0553.

If possible, could you please forward the relevant information to my new email address: [redacted by forum moderator to remove PII]?

I look forward to your further assistance.

Best regards,
Xiang Fan

Dear Support Team,

Hello, I have received your reminder and checked both of my email accounts, but I haven’t received any emails regarding cases #1815715 and #1824695. The only refund-related case numbers I have are #3204-7594 and #3776-0553.

If possible, please resend the relevant information to my email.

I look forward to your further assistance.

Best regards,Xiang Fan

Hey ​@xiangfan , thanks for sharing those details! I’ve checked in with the agent, and they’ve replied to you using the email address you provided.