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Question

Restore My Suspended Figma Account

  • March 31, 2026
  • 3 replies
  • 22 views
xiangfan

Dear Figma Support Team,

I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.

I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.

Thank you so much for your understanding and support. I look forward to your positive response.

 

Regards,

Xiang Fan

Figma Email [redacted by forum moderator to remove PII]

 

 

Connect users, polish products, create infinite possibilities.

3 replies

J
Figmate
  • Junko3
  • Figmate
  • April 1, 2026

Hi ​@xiangfan, 

 

I understand your account has been suspended, and I can see you're looking for more information.

Due to privacy and security policies, we are unable to handle account-specific issues in the forum. To assist you directly, I have opened a support ticket(#1824695) on your behalf. You will receive an email confirmation for this ticket soon.

I can also see that an email regarding the suspension was sent to you a few days ago(#1815715). Please search your inbox for this message, as it may contain the details you are looking for.

Our support team will continue to communicate with you via the new ticket to address this matter.

 

Thanks,

xiangfan
  • xiangfan
  • Author
  • New Member
  • April 1, 2026

Hi ​@Junko3 ,

Thank you for your reply and for opening a support ticket for me.

Since March 27th, I have only received two refund notification emails in my inbox. and I am very confused about this. I am quite confused about the account suspension as I have not encountered any abnormal operations on my side.

Besides, I have carefully checked my inbox, spam and trash folders, but I still haven't received the suspension email you mentioned (#1815715). Could you please resend this email to my registered mailbox? I hope to check the detailed reasons for the account suspension as soon as possible.

Thank you very much for your help and patience. I am looking forward to your reply.

Best regards,

Connect users, polish products, create infinite possibilities.
djv
Figmate
  • djv
  • Community Support
  • April 1, 2026

Hi ​@xiangfan, thanks for following up! 

I completely understand the confusion here. To help clarify, our Content Reviews team received a chargeback on your account. A chargeback is not a standard refund. This must have been processed through your bank or payment provider and indicates unauthorized or disputed use. Because of this, the team is asking for additional information regarding the chargeback.

This should help explain the two refund notification emails that you received. They are actually in regards to this chargeback. Can you please reply to the team directly to clarify whether the chargeback was submitted directly by you or if it came from a 3rd party?

If you have any further questions or concerns, you can reply to the Content Review team directly via email on either ticket #1815715 or #1824695. 

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