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I am in urgent need of support on our Figma account.  We need all users to be on annual accounts, but there is no way to remove the unused monthly accounts. I have tried the contact us help button and also emailing our Figma rep but have been getting no response for over a week now. Can you please help with this issue before out next bill comes out, as it will be drastically high compared to our actual usage.  Outcome - Monthly seats reduced to 0 All Editors covered by annual seats No auto-added monthly seats going forwardThanks!

Hello, I previously registered with you and paid for an organizational license, but I did not receive any confirmation email.

Hello Figma Support Team,I am writing to request a refund for an unexpected charge of $105 that was applied to my account today.When I initially subscribed to Figma Pro, I was charged $5, and based on the information shown at the time, I understood this to be the full cost for my usage. I was not made aware of any additional charges, upgrades, seat additions, or higher recurring fees that would result in a $105 charge.I did not intentionally upgrade my plan, add extra seats, or authorize any additional billing beyond the $5 payment. At this moment, I also no longer need the Pro plan, and the charge was made today. I have not used any Pro features since the payment was processed.I kindly ask that you review my billing activity, clarify what triggered this charge, and issue a refund for the $105 if possible, as this was not an expected or intended payment.Thank you very much for your understanding and support. I look forward to your assistance in resolving this matter.

I am admin and owner of project (In education plan).However, when I try to update access of someone, it says 'You don't have permission to do that. Contact your administrator.'How do I fix it?

I am experiencing an issue with the Figma desktop application on Windows 11 Pro.Problem Description:When I launch the app, the main window appears completely gray. Only the home screen icon (house) and the "New design file" button (plus sign) are visible. The main interface with files and projects does not load.What I have tried: Completely reinstalling the Figma desktop app (downloaded the latest version from the official website). The issue persists after reinstallation. Important: The Figma web version in my browser works without any problems. My Environment: Operating System: Windows 11 Pro Location: Russian Federation App Status: Latest version, fresh install Could you please advise on how to resolve this issue? I look forward to your response.Thank you in advance,Yan

Hello,  My figma sites preview is not showing the same design on the mobile frame. My text styles and elements is set up for mobile and desktop, and it’s working on the file, but the minute i press preview, for the mobile its messed up the positions and text alignment. For desktop, it works, but not mobile.  Please help!

Whenever I create an annotation on an image, the image edit bottom floating bar appears and if I write anything on the annotation containing the letter “Q”, Figma takes it as the shortcut for “Select area” and the annotation disappears. Help! I think this is a bug. [Moderator note: The title of this post was updated from “How to prevent annotations from quitting when ‘Q’ is clicked” to “Pressing ‘Q’ closes annotations unexpectedly” on Jan 6, 2026.]

I am a full seat user, yet npm registry connection is not available. Could you help me with this? 

Requesting a followup for https://help.figma.com/hc/en-us/requests/1551760The widget rendering issues persist and triage is necessary.

Hi There,I wish to migrate our figma projects/files from one domain to another domain - with all users.Right-now we have ‘Professional Plan’ as admin/Owner.Same professional plan need to be shifted to new domain, with all files, billing details.Any quick support from figma team?Quick reach-out to figma support team is highly appreciated, as it’s emergency.Thank You.Regards,Jagadeesh.

I have tried the instructions provided by Figma AI and the community and unable to remove a person that was an intern on my Figma account. In the admin settings there is no way to remove him as a view. When I click on his profile the option to remove from team does not appear. There is no toolbar to remove him either.  This is from 2 years ago. I guess I could contact him and ask him to remove himself from the account, but it seems there should be a way to do this as I am the account owner. 

Summary:When switching between variable modes in Figma (e.g., Balanced Endorsement, Light Endorsement, Full Endorsement), colours applied to components (e.g., buttons) do not update correctly. Some elements retain the wrong colour despite the linked colour updating correctly. Steps to Reproduce:Hard to say as this was working correctly until 22nd AugustExpected Behaviour:All component fills and text colours should update consistently to the values defined in the selected variable mode. Actual Behaviour: Some fills remain stuck on a previous mode Variables show as linked correctly in the right-hand panel, but the applied colour doesn’t match the mode In the component preview, some components display the wrong colours Impact: Prevents accurate visual QA across design tokens Causes visual inconsistency Dev’s are frustrated  Screenshots:  

Will there be a way to edit the order on CMS sites?

Up until yesterday, Figma Make was working beautifully — fast responses, smooth updates, and changes showing up almost instantly. It felt reliable and made our workflow so much easier.But starting today, something’s changed. Now, whenever we give it a prompt, it just sits there “thinking” forever with the little loading animation. There’s no error message, no progress indicator — just a spinning icon and silence.Even stranger — after waiting a while, it sometimes lets us type in a new prompt again, giving the impression that it’s back to normal. But then, out of nowhere, it stops responding mid-task and goes back into that endless thinking state. This cycle keeps repeating, and the actual updates never seem to appear. Anyone facing this issue? 

Hi Figma team & community,Unfortunately, since last week I’m facing an issue with my Figma plugins. When I open a new design file > Actions in the bottom bar > Plugins > click on any plugin nothing is happening. There is no error message and the DevConsole also shows nothing. It is the same behavior for Desktop app and browser. I tried everything I can think of: restart, loggout and Figma reset, reinstalled desktop app, deleted browser cache, deleted %AppData%\Figma.I need my plugins urgently for a customer presentation this Friday, so any help or guidance is highly appreciated. Thanks for your support.Best,Dominik

Hello,I am writing to you because in my account (redacted by the moderato due to PII) it comes out that I am on education account and it comes out that I verify my status being already on education account.If I don’t do it I can’t edit a group of figma but my account is already education and I don’t know what to do.Thank you

Hi Figma team,I'm trying to get my Student account back from Figma. I am a student, and I reached out to SheerID, and this is what they said: Looking at our records, I found that the verification request submitted from your email, did not go through successfully due to the 'person limit applied' error. This error occurs when you've submitted another request after being verified or when you've reached the maximum number of approvals set by Figma per customer, that is 1 in 355 days only regardless of the email address used.  Upon checking, I see that your request has been verified already on 09/24/2025. Given that you were already approved, I can assure you that there are no issues with your verified request.  Since you've been advised to go through the verification process, and to check the status of your account please understand SheerID scope of support is only for verification and it's limited to reviewing the legitimacy of the documents sent to us, uploading them, and approving veri

I’m trying to use my published library in a Figma Make project, but the Export to Figma Make dialog does not appear.Is this feature not available to me? 

I have created a figma MAKE file which requires some changes that can be done very easily manually. I am not able to find a way to edit the UI generated by figma MAKE file

The “Tickets” CTA should be sticky on the bottom instead of in the middle of the screen (right above the cookie banner). When closing the cookie banner, the sticky elements stays sticky in the middle of the screen. This issue doesn’t happen when there’s no sticky banner on this screen (either because the cookie banner was closed on a previous screen or because the users is logged in).This issue didn’t use to happen.  

The app I have made works fine inside of Figma but when I accessed the published link it is quite broken. I have prompted to fix it but the agent does not seem to be able to access the problem.https://visa-insert-26194112.figma.site

I deleted a Draft file less than 30 days ago (13 days ago)  The file is visible in Trash but is completely unresponsive:– Clicking does nothing– No context menu appears– “Copy link” is not possibleThis happens both in the desktop app and in the browser. Could you please restore this Draft file on your end?

Hi everyone,I urgently need help because my website built with Figma Make has become completely unusable. It previously worked normally with: a public site a multi-user login system a private staff-only dashboard (internal mission/task management) an admin account to manage everything Now everything is broken: I cannot log in anymore (including my admin account) the staff dashboard is inaccessible key features that used to work are down, so this is blocking our work completely The console repeatedly shows (Project ID masked):❌ Failed to load config TypeError: Failed to fetch ❌ Error fetching profile: TypeError: Failed to fetch ❌ Error fetching stats: TypeError: Failed to fetch ❌ [Supabase] Http: connection closed before message completed at async Object.respondWith (ext:runtime/01_http.js:338:15) ... I’ve attempted to fix this many times (20+ attempts) using Figma Make’s AI “fix” suggestions, but the errors remain the same and the site does not recover. I don’t have coding kn

Hi, I recently lost access to the email associated with my Figma account and don’t have a secondary address set up for recovery. I’m requesting assistance to regain access to my account so I can continue working on my project.

I have had a payment out and didn’t realise I had an account or payment setup. Could I get a refund please