On 9th April we were scheduled to charge for our annual figma subscription renewal. We were ready with our corporate credit card to make the payment.
But just an hour before the renewal automatically happed. And it didn’t charged the previously saved or used corporate card instead it charged my own credit card which was never been used or saved in figma for any charging. It was more than a 1000 USD that charged my own credit card.
I was quite surprised to see this and immediately raised it to support team. Though they used to reply within hours or the same day before but it has been almost 4 days still no reply.
Then i did some research and tried to console my brain with some logic that why this happened [keeping some hope that it will get resolved soon].
Here is what i found:
- Figma's billing interface deliberately hides active credit card details to comply with strict payment security standards, often making the "Payment details" fields appear completely blank. This creates the frustrating illusion that no card is on file, even though one is actively vaulted in the backend.
- I have my cards saved in chrome and also at Link.com
- It might have tried the corporate card first but failed to charge. Then it tried mine from Link.com
- Figma uses Stripe as its payment processor, which utilizes a feature called "Link." Stripe Link can instantly and automatically populate saved personal payment details to speed up the checkout process, which i hypothetically believe happen in my case also.
My question is, why did this happen? I didn’t save my personal card in figma for charging ever.
I have requested for a refund and allowing to pay again using our organization credit card which is a must to comply with company finance policies.
I hope to get some help and it been more than 36 hours, still waiting for someone to support.
Sharing it with community to know if I am the only one or this happened with anyone else?
Also, what is the usual and current ticket resolution time from Figma now?