My boss recently paid for a full seat Figma professional annual plan. I had already set up my design system and published it. I open my account today, as soon as I login I find out that my account has been demoted to free account. I don’t understand why can someone help me out with this issue. Also noticed it is a persistent issue with so many users reporting the same thing.
Thank you
Professional account purchased recently downgraded to free
Hi
I'm not able to access account settings from here, but I checked in with our Product Support team. They reached out to you last week with some follow-up questions. If you haven't seen their message, try searching your inbox for this case number: 1854413. I've shared your post with them as well so they have the latest context.
In the meantime, since your account is showing as free, a couple of things worth checking:
- Account switch: If you've ever used more than one email with Figma, your Professional plan may be on a different account. You can check here: Switch between accounts.
- Sign out and back in: Try signing out and logging back in with any other email you may have used when purchasing the Professional plan — your files and plan may be tied to that address.
Let me know what you find, or if you have any trouble connecting. Appreciate your patience while we get this sorted.
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