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Jasonmzimmermann
Jasonmzimmermann
New Member
April 17, 2026

Incorrect billing

  • April 17, 2026
  • 1 reply
  • 53 views

Even after downgrading my subscription and sending multiple follow-up requests to cancel - without any response from a real person. I’ve been forced to dispute the charges with my credit card company. Logged a support ticket to no avail, this needs to be resolved.

    1 reply

    Celine_
    Figmate
    Celine_
    Community Support
    April 17, 2026

    Hey ​@Jasonmzimmermann , thank you for flagging it, and sorry to hear about this experience! I completely understand how frustrating it must be to not receive a response after multiple follow-ups.

    Just to share some context: after downgrading or cancelling a Professional plan, access usually continues until the end of the current billing period. Charges can sometimes still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect. These articles might help clarify:

    That said, the support team is best equipped to review your specific case and explain exactly what happened. I was not able to see your support ticket in the backend. I've sent you a DM so our team can take a closer look via a secure form. Please check your DM when you can, thank you🙏

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