Even after downgrading my subscription and sending multiple follow-up requests to cancel - without any response from a real person. I’ve been forced to dispute the charges with my credit card company. Logged a support ticket to no avail, this needs to be resolved.
Incorrect billing
Hey
Just to share some context: after downgrading or cancelling a Professional plan, access usually continues until the end of the current billing period. Charges can sometimes still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect. These articles might help clarify:
That said, the support team is best equipped to review your specific case and explain exactly what happened. I was not able to see your support ticket in the backend. I've sent you a DM so our team can take a closer look via a secure form. Please check your DM when you can, thank you🙏
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