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Tessa Goode
Tessa Goode
New Member
May 7, 2026
Question

Deleted Account - Deleted Files

  • May 7, 2026
  • 1 reply
  • 20 views

Hello - I transferred ownership of a file to myself, then deleted the old account, and the file seems to have been deleted from my account as well. I am hoping to recover only one file - this just happened about an hour ago. 

 

    1 reply

    ksn
    Figmate
    ksn
    Community Support
    May 7, 2026

    Hi ​@Tessa Goode - thank you for reaching out about the file. While I’m not able review or recover accounts (or files associated with them), I can make sure someone on our support team assists you.

    I saw that you have a support ticket filed already (#1890223), and that there is an agent already assigned to it. They should be reaching out soon.

    Thank you for your patience!

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