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Hello, I can not edit my own file in figjam. I know I have two accounts to figma, but I can not figure out which one owns my file that I can not edit. I suspect there is a third account that I can not sign into - since I am missing some files. I have created a student profile with my school email, and I suspect there was a regular account with the same email address before turning it into a student account. Could you please help? 

In the presentation, longer texts partially disappear, and some characters are distorted. Help please.

I am billed for 2 seats while I only use one.. For a freelancer this is quite a lot of money. How can I get this refunded? See invoice attached

After I transferred team ownership to another user and left the team, all files in my drafts unexpectedly disappeared. These files include almost all my past works—not only company‑related projects but also my personal portfolio and self‑introduction, which are extremely important to me. I would like to know how I can recover them.

Whenever I am trying to swap tokens or variable instances from my design system library files or trying to pull updates, I am facing the same error be it a component or a variable. And this is happening for all the files in my project folder that have the libraries added.I have raised a support ticket as well.

I have tried to contact sales 3 times over the last few weeks, so far no response. I see a lot of topics about this. What is going on?

Hello Figma Support,My subscription was automatically renewed unintentionally. I already cancelled the auto-renewal to prevent future charges.I have not used (or only minimally used) the service since the renewal date.Could you please review my case and help process a refund for this accidental renewal?Invoice ID: [redacted by moderator to remove personal information]Account email: [redacted by moderator to remove personal information]Thank you.

Figma archive file is too large to open and it keeps crashing 

Hello,I am facing a critical billing issue. I already submitted a support inquiry via email, but I received absolutely no response. Since your team is completely ignoring my email, I am posting here out of sheer frustration and need a support manager to contact me via Private Message (DM) to resolve this immediately.Summary of the issue:1. I subscribed to the Collab Seat ($5/month), and the $5 payment was successfully charged. I canceled the subscription immediately after that.2. Even after cancellation, your system continuously attempted to charge me $16.50 USD. 3. Because of these strange charges, I initially deleted my account. 4. Luckily, the transaction didn't go through due to insufficient funds, but I am still continuously receiving annoying payment failure notifications for $16.50 USD.5. Since the problem persisted, I have recently restored (reactivated) my account to figure out what was wrong, but I still cannot fix this billing loop on my own.Since I only chose the $5 option,

In my design system there are specific screens that repeat itself many times. This screen is a complex screen. On the screen i have a table view and when i press on the table rows it opens a side drawer with more information. I created components and nested components for the table rows, the tables, the side drawer (as a boolean) and after i set up all the smaller components i decided to create 1 big component. Because i was using this specific screen many times. Now i made small updates to some small components that are nested inside the big component. I updated the library but the changes didn’t update...And even more frustrating: all instances of the big component set back to its default. Meaning, i have to go and start updating all the instances now for all the different states that i accounted for inside of the smaller nested components…. Please help me out here…!!!

Can’t find where to cancel my subscription.Please, cancel my subscription from this moment onwards.Confirm that you have received this instruction. Thanks

When hiding an object inside an Instance of a Component with Slots, the object is also hidden in the Component itself and thus in other Instance.In this case: if I hide the blue info block in the Instance in one modal, it also hides in another modal and in the modal content componentChanges to an Instance should not influence its Component.   

We have an issue in our project files sometimes the components appear misplaced and we need to manually click click on them until they are reset to go back to their correct state, see screenshots below. How can we resolve this?  

Hello, I transferred ownership from one email account to another. I am currently paying for the new account but when accessing the files I had from the previous account, figma tells me that they are locked. How come? 

Hello, my account is blocked because my renewal invoice was generated in April, and I've been trying to change the number of licenses to renew, but the option isn't available on the website. What can I do? I've already submitted support tickets, but they're not responding.

Hi,I've been looking into this for a while now, and I haven't seen this issue reported anywhere.Since 3-4 days, when I have a component with nested components inside, if I ever try to create variants of this main components, it resets the inner components interaction.Example : Simple component, the interactions on the nested components works as intended. If I add a variant property to this component, whatever it is, the inner components interactions gets reset, and try to access its main component??I never had this problem before but since it started it occurs on all of my projects…The “reset component state” box is unchecked.I do have Figma’s latest version, tried reloading the tabs, restarted Figma itself, I don’t know what to do and it’s getting me mad, please help 😭

您好，我是来自中国的用户，我购买的订单需要开发票。

Hi, I’m having an issue with one of my Figma Make prototypes; “DL Prototype (BA Copy)”. When I try and restore any previous version (using the Version history dropdown, as shown in the message above), Make says it can’t fetch it. We’ve also tried prompting Make to undo changes and revert to an earlier version with no success. There is no preview and it appears as though all / key files have been deleted somehow. 

the home screen doesnt show anything other than filters and team selection 

Just thought I’d share for posterity as this almost drove me insane! I’d set up basic light / dark color modes and variables, which worked almost everywhere except for a few frames. It turns out i’d copied some assets from another project, and the appearance tab had exposed the variable modes for them, rather than the ones in the current file. The solution was to go the longer way through [blue] to the variable mode. 

Subject: Refund Request - Accidental extra seats added to invoice Hi Figma Support Team, I intended to purchase only 1 Dev seat for my team. However, when the invoice was generated, extra accidental seats were added, making the invoice amount much higher than expected. I have already gone into my Admin settings and downgraded all those accidental extra users back to free "Viewer" seats, leaving only the 1 intended Dev seat active. I have also changed our team settings to manual seat approval. Since this was an accidental system upgrade and the extra seats were not intended, could you please issue a refund/credit for the extra charges and adjust my billing to reflect only the 1 Dev seat?Thank you. 

We were previously on a paid plan and looking for a past invoice or receipt of 14th March to 14th April. The invoice number in_1TAq5dIvcqWR3dFDwsSzfAOP. Our ticket number 1910310.

Dear Figma Support Team, I am writing regarding Invoice XPJMCMG6-0009 (dated May 12, 2026) for $92.04 USD, billed to my account under (redacted by the moderator due to PII) (ABS Posters). My usual monthly charge is $47.20 USD (Invoice XPJMCMG6-0008) for 2 Professional Full seats. However, this month I was charged $92.04 — nearly double — due to a 3rd Professional Full seat that was added on April 15, 2026 without my knowledge or intention. The 3rd seat was added by mistake and has not been used at all. Only 1 member has actively been using the Figma paid features throughout this period. I have already downgraded the 3rd seat to Viewer-Restricted to prevent any future charges. Given that:• The seat was added unintentionally• The seat was never used• I have now removed it immediately upon discovering the error I kindly request a revision of Invoice XPJMCMG6-0009 and a refund of the overcharged amount of $44.84 USD (the difference between $92.04 and my usual $47.20). Please let me know if

I have just added the Figma add-on on Chatgpt and I can´t seem to make it work. They promise to be able to build decks, wireframes, designs…As they announce on their web. I am doing just as they explain: write @Figma and then the prompt. Chatgpt will then write the answer but nothing even similar to having a figma integration.Does anyone know anything about this?Thank you!! 

We're seeing a consistent HTTP 500 from https://www.figma.com/embed?embed_host=share&url=... when the viewer's browser is logged into Figma. Same embed URL, same file:Logged out → works Logged in → 500Repro is just: open a prototype embed iframe while logged in to Figma on the affected account. The 500 happens during what looks (from devtools) like an internal refreshOnReadyForEmbed reload triggered by the auth-aware code path.Reproducible across Chrome, Firefox, and Safari. Setting iframe.credentialless = true (Chrome only) avoids it by stripping cookies, but breaks Figma's password-protected file form, so it isn't a viable general fix.Could someone from Figma confirm and/or give an ETA on a fix? Happy to share file IDs and HAR captures privately.Thanks.Note: we can reproduce reliably on some accounts but not others. We initially suspected it was specific to full-seat (paid) accounts, but we haven't fully confirmed that — login state is the only consistent differentiator we've iso