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Korets Vitalii
Korets Vitalii
New Member
June 18, 2026
Question

refund request

  • June 18, 2026
  • 1 reply
  • 29 views

My subscription was just automatically renewed today. This happened because I was careless—I forgot to turn off automatic renewal.

[ invoice redacted by forum moderator to remove PII]

I have already canceled the plan in the admin settings to prevent future charges. 

Could you please help me verify this and issue a polite refund for this accidental charge?

Thank you for your support!

1 reply

Gayani_S
Figmate
Gayani_S
Community Support
June 18, 2026

Hey ​@Korets Vitalii, thanks for reaching out!

We're not able to action billing requests here on the forum for privacy and security reasons, so I'd encourage you to get in touch with our support team directly. They'll be able to look into your account and your renewal charge properly.

You can reach them through the Figma support hub. When you submit your request, it's worth including the date of the charge and confirming that you've already cancelled your plan, that'll help the team pick this up quickly.

 

For context on how billing works on the Professional plan, this article covers the key details: Manage billing on the Professional plan.

 

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