My subscription was just automatically renewed today. This happened because I was careless—I forgot to turn off automatic renewal.
[ invoice redacted by forum moderator to remove PII]
I have already canceled the plan in the admin settings to prevent future charges.
Could you please help me verify this and issue a polite refund for this accidental charge?
Thank you for your support!
Hey
We're not able to action billing requests here on the forum for privacy and security reasons, so I'd encourage you to get in touch with our support team directly. They'll be able to look into your account and your renewal charge properly.
You can reach them through the Figma support hub. When you submit your request, it's worth including the date of the charge and confirming that you've already cancelled your plan, that'll help the team pick this up quickly.
For context on how billing works on the Professional plan, this article covers the key details: Manage billing on the Professional plan.
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