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Question

Payment problem

  • June 18, 2026
  • 3 replies
  • 10 views
Jiri Kala

Hello, the last invoice payment was not processed because another high amount payment. Now the credit on the card is enough. Will be another automatic payment attempt by your side ?

 

I was in chat with “AI dumb agent” and it told me that issue was created, but nothing happened. The link is not working.

 

Reply form AI:
 

I can confirm you have an open ticket with Figma support: 1964830.

Support is available Monday through Friday, excluding observed company holidays.

You can track your case status or add more context here, and you can also reply to the confirmation email you received when the ticket was submitted.

In the meantime, you can ask a question here, or post your topic in the Figma Support Forum, and a Figma Support Specialist will follow up.

Is this about ticket 1964830, or do you have a different question?

3 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • June 18, 2026

Hi ​@Jiri Kala, Celyn from Figma Community Support here.

Thanks for reaching out and for providing the context. I understand that you're seeking clarification regarding your latest invoice payment.

While we're unable to review billing details or payment status here on the Forum, I was able to locate your support ticket #1964830 and can confirm that it was successfully created.

You should have received a confirmation email for that ticket at the email address associated with your Figma account. If you don't see it, please check your spam or junk folder as well. You can also reply directly to that email with any additional questions or context for the team.

If you're having trouble locating your support ticket, please let me know and I’d be happy to help from there.

Someone from the team will be reaching out via your support ticket as soon as possible. Thanks for your patience in the meantime 🙏

Jiri Kala
  • Jiri Kala
  • Author
  • New Member
  • June 18, 2026

Hello, 

 

I didn’t received any e-mail, I’ve already checked the spam folder. That's why I wrote here. 

 

At Figma help I found that if payment fails, Figma will try repeatedly to process it until 21 days. But we still see in Figma app big notice, that payment is due and it’s there for days. I don’t want to use direct “payment” button, because I need to put there the card number again and approve the transaction which is not available for me at this moment. So I’d like to know when will Figma do next try to deduct the payment.

 

Thanks.

 

Jiri

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • June 19, 2026

Hi ​@Jiri Kala, 

I took a look at your support ticket and can see that someone from the team has already reached out with an update. Were you able to locate their message?

From what I can see, the payment was successfully processed on June 18 and your account is now in good standing.

I hope this clears things up, but if you have any other questions or need further assistance, please don't hesitate to let us know.

Thanks!

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