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Prototype Interactions Randomly Not Registering Despite Correct Configuration

  • June 15, 2026
  • 1 reply
  • 9 views

Belinda Luce

Description

For the past several weeks, my team and I have been experiencing an issue where prototype interactions do not consistently work in Preview mode, even though they are configured correctly in the Prototype panel.

Issue Details

  • Interactions are properly connected between frames.
  • Navigation actions, triggers, and destinations have been verified multiple times.
  • In some cases, the prototype connection appears correct in the editor, but the interaction does not respond when running the prototype preview.
  • Recreating the connection sometimes resolves the issue temporarily, but the problem reoccurs.
  • This behavior has been affecting multiple files and projects.

Troubleshooting Performed

  • Confirmed all prototype connections are configured correctly.
  • Deleted and recreated prototype links.
  • Closed and restarted Figma.
  • Confirmed I am running the latest version of Figma.
  • Cleared and reopened files.
  • Tested across multiple prototypes.
  • Added additonal elements to the page or other prototypes that don't show up in the frame.

Expected Behavior
Prototype interactions should consistently function in Preview mode when they are correctly configured in the editor.

Actual Behavior
Some prototype interactions fail to trigger in Preview mode despite appearing correctly configured and connected within the file.

Additional Notes
The issue has been occurring consistently for several weeks and is impacting my ability to reliably test and demonstrate prototypes.

1 reply

Jaycee Lewis
Figmate

Hey ​@Belinda Luce 👋 Thank you very much for the detailed write up. I created a support ticket for you (ID 1970631) so that our Technical quality experts can take a deeper look for us. Please keep an eyer on your email for any replies, questions, or updated. Talk soon! — Jaycee