Issue Updating Annual Seat Count

Hey ​@Supertinyming, thanks for reaching out!

A couple of things about how seat changes work on the Professional annual plan that might explain what you're seeing:

There are two different ways to update an annual seat count, and they behave differently: Since I can't see which of these you used, I'm not able to say for certain why you're still seeing 5 rather than 6. This would need a look at your specific workspace.

• The seat renewal banner/modal that shows up about 30 days before your renewal (which sounds like it could apply here, since your renewal is 27 August) updates your seat count for the upcoming renewal. It wouldn't take effect until that renewal date.
• The separate "Add seats" option in your Total seats table under Admin adds annual seats to your current term right away, with the charge landing on your next monthly invoice.

Separately, on the new person you're trying to add: if you assign someone before an annual seat is available for them, Figma bills that seat on a separate monthly subscription (prorated) until it's converted to annual. That part matches what you're describing and is expected behavior on the Professional plan.

Because confirming exactly which change you made, when it'll take effect, and how it'll land on your 27 August invoice all depend on your specific workspace, that's account-specific billing detail I'm not able to confirm here on the forum for security and privacy reasons. I'd recommend submitting a request through our Support Hub. Our customer support team can check your workspace directly and give you a definite answer to pass along to your Finance team.

For more background on both of these seat and billing flows, this article covers it in detail: Manage billing on the Professional plan.

Hope this helps, let me know if you have any further questions! 

Hi Gayani,

Thanks for the clarification. I have attached the screenshots. 

From what I understand, if I add a new user as a full seat before our annual renewal on 27 August 2026, that seat will be billed as a monthly seat until 27 August 2026, correct?

After that, Figma will upgrade our plan from 5 to 6 annual seats, and that user will automatically be converted to an annual seat.

Is my understanding correct?

If so, I'll let our Accounting team know that adding the new user now will incur a monthly charge of around $20, and that our annual renewal on 27 August 2026 will be updated to $1,152.

Also, could you please confirm that our renewal will be for 6 annual seats? Will I receive a confirmation email from Figma before the renewal is processed?

Thanks!

Hey @Supertinyming, apologies for the delay getting back to you here, and thank you for the extra detail and screenshots! 

To answer the general mechanics behind your two questions:

1. Yes, if you add a new person to a Full seat before your 27 August renewal and there isn't an available annual seat for them yet, that seat gets billed on a separate monthly subscription (prorated) in the meantime.
2. Yes, since your renewal modal shows you've confirmed 6 annual Full seats for the 27 August renewal, any seat still being billed monthly at that point converts into one of those newly confirmed annual seats once the renewal finalizes. No separate action needed on your end for that conversion.

The exact numbers on your invoice and the final confirmed seat count for your specific renewal are account-specific billing details I'm not able to verify or share here on the forum for security and privacy reasons. But it looks like you also connected with our customer support team directly on this (support request #2049083), so you'll have a definitive answer for your workspace there.

For anyone else following this thread, this article covers both of these seat scenarios in more detail with some helpful worked examples: Manage billing on the Professional plan.

Glad to hear this got sorted!