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Having spent 4 weeks developing a website. I asked Figma to improve SEO etc. The coding Figma wrote was incorrect and disrupted the whole website. I was asked to restore an earlier version, which I did from just before the SEO coding, and this deleted the whole conversation and the file. I have raised a ticket and granted Figma access but I am still awaiting a response. I am hoping that Figma has retained a copy of the file somewhere. In the meantime all Figma wants me to do is start again. I’ve used around 15000 - 20000 credits to get this far and it is all gone!

I am having difficulty using Figma due to a few usability issues.First, hiding the layer panel should only hide the layers themselves, not the entire left navigation bar. That way, I can still access features like variables and agents without expanding the layers panel. The 'Minimize UI' button could also be placed on the left navigation bar. Alternatively, the navigation bar buttons could act as toggles to show or hide their respective panels—for example, clicking the 'Files' button would show or hide the layers panel. This feels much more intuitive. Additionally, switching from a fixed component view to a floating component view feels quite jarring.Second, when the layers panel is minimized, zooming in on a selected object doesn't bring its full dimensions into view because parts of it get obscured by the properties panel. I'm not sure if this is a bug, a limitation of 13-inch displays, or just standard behavior, but it's an unexpected and incredibly frustrating experience that I'm s

En aula trabajamos con Figma, pero hay algunos alumnos que han sido rebotados y no les permite verificar su estado de estudiante. 

I have a slot property called “vertical items” that is used in one variant in a component set and has autolayout applied to it. However there’s a couple problems:When the component set is selected, the right sidebar shows that the “vertical items” slot is not used within the component (despite the fact that it is) Within that slot’s settings, I cannot check the box to fill items by default. The UI shows a tooltip saying autolayout must be enabled on the slot, but it already is.ScreenshotsThe slot “vertical items” is selected in the layers panel and clearly used within the component set  The “vertical items” slot settings panel is open and you can see that the tooltip claims there’s no autolayout applied to the slot despite also showing that there is.The slot “vertical items” is selected in the layers panel and clearly used within the component setThe component set is selected and the right sidebar shows that the “vertical items” slot is not used in the component 

Hi Figma Support Team, I’m experiencing an issue with publishing my plugin, Inspo. I submitted Inspo for review over a week ago, but it remained stuck in the publishing/review process with no updates. I even deleted that version completely and submitted it again from scratch, but the exact same issue happened again. Could you please look into this issue? I’d really appreciate your help in resolving it, as I’m currently unable to publish Inspo. Thank you in advance!

We're reaching out regarding our Figma Organization subscription. We initially purchased 5 Organization seats for an annual subscription and paid approximately USD 3,300.Since then, our team size has changed, and we've reduced our subscription from 5 seats to 3 seats. As the three additional seats are no longer required, we'd like to request your assistance in reviewing whether a refund or credit can be provided for the unused seats.At the same time, we currently have an outstanding Figma AI invoice of USD 2,993.we'd greatly appreciate it if the refund or credit for the three unused Organization seats could be applied toward this outstanding AI invoice instead of being processed separately.We understand that annual subscriptions may have specific billing policies, but we'd be grateful if you could review our account and let us know whether an exception or billing adjustment is possible.Please let us know if you require any additional information from our side to process this request. 

I just got the annual plan today with a team member of mine, I was automatically assigned with a full seat, and a team member of mine joined in and was also assigned as a full seat. My intentions were to make it so that both of us are collab seat members in the plan. Our seats are monthly plan. After adjusting I demoted my team member into a viewer, I saw the invoice with it being listed as $191 instead of $5. May I have a some clarification on this?

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Hello, I need help with an unresolved billing issue on D's Starter team.I received a payment confirmation for invoice “hidden” for a recurring Professional subscription, but my team appears as Starter in Figma and I do not have any Cancel plan option.I opened ticket #2011279 3 days ago and it is still Open with no staff reply, and I opened ticket #2017458 yesterday but it was marked Resolved without any email, comment, or resolution.Both tickets are visible on my requests page, but neither gives me a way to move this forward.Please review the unexpected charge and explain how this subscription can exist on a Starter team.

Why do I need to hire four senior consultants from McKinsey to figure out basic things about access, account permissions and seat permissions?And even then, this focus group of top-of-the-class consultants has only a 13% success rate??Do you know how much I pay for the McKinsey guys?? $2400/hour!! They have been at it for months and have made zero progress.Please Make Access Model Great Again! Not that I can remember a time where it was great, but every movement needs a good catch phrase. Join the MAMGA movement now!! 

Environment- OS: Windows 11- Claude Code version: 2.1.156- MCP registration: claude mcp add --scope user --transport http figma https://mcp.figma.com/mcp-ProblemWhen attempting to authenticate Figma MCP in Claude Code (/mcp → figma → Authenticate), the following error appears immediately without any browser popup:SDK auth failed: The operation timed out.No browser window opens at any point during the flow.-Debugging steps I tookStep 1 — Confirmed MCP server itself is reachableSending a raw JSON-RPC initialize request to https://mcp.figma.com/mcp returns HTTP 401 with the expected www-authenticate header:www-authenticate: Bearer resource_metadata="https://mcp.figma.com/.well-known/oauth-protected-resource",  scope="mcp:connect",  authorization_uri="https://api.figma.com/.well-known/oauth-authorization-server"The MCP server is up and correctly signaling that OAuth is required. ✅Step 2 — Traced the OAuth discovery endpointClaude Code needs to fetch https://api.figma.com/.well-known/oauth-

How many times do I have to tell you to refund this $81?  

Hello! My name is Maria Luiza and I signed up for SIGMA a month ago to do a final project for college.I signed up for the $5 plan because it was only for one job; my intention was to continue with Sigma for maybe another two months just to get to know its features.But today I received a charge of $35 on my credit card, I didn't understand it and saw that I was enrolled in a Premium subscription, which totaled $35.I would like to understand at what point this change of plan occurred, as I haven't accessed Figma since the academic work.I would like to say that the $5 plan was extremely clear about the price, but at no point was there a clear explanation of any additional charges without apparent reason. Please contact me by email [redacted]

I ran a moderated usability test this week using a prototype published via Figma Make's. On my own screen, everything displayed correctly during the session. However, one of the test participants experienced rendering issues on several screens: some elements showed incorrect/unrelated labels, and text was cut off in places.I wasn't able to reproduce the issue on my end, and a search through the community forum didn't turn up an exact match, though I found related reports about font-loading issues and Auto Layout/clip-content rendering differences between Design and Prototype mode. But since I built everything with figma make i'm not sure that's the case.Participant's environment:Browser: Google Chrome OS: WindowsQuestions for the team:Could this be related to font loading on the viewer's device? Is there a way to "embed" fonts so they render consistently for all viewers, regardless of local font availability?

Hello, I was charged $211 for an automatic subscription renewal that I did not intend to continue. I barely used the platform since the renewal as I wasn't aware of the charge. Could you please check my account and process a refund for this transaction? Thank you.

Hi,I’m experiencing a strange account-specific access issue and would appreciate some guidance from the Figma team.Yesterday I suddenly lost access to two design files that I created myself.I use only one Figma account and I’m logged into the correct email address. One of the files was actively edited just before the issue occurred. Both files now show “Request access to this Design file.” They no longer appear in Recents and are not in Trash. My other shared files still work normally. The same issue occurs both in the desktop app and in the browser.I didn’t change ownership, move the files, or modify any permissions.Is there any way for the Figma team to check which workspace currently owns these files or what might have caused my account to lose access?

On Figma desktop the option to create a frame seems to have disappear.  

在使用 Figma Make 的 Make Kits 功能，基于「Meta Horizon OS UI Set」这套 Community 组件库创建设计系统套件（Design System Kit）的过程中，连续遇到了 4 类问题，具体如下：初始化生成的代码中，英文关键字 export 被替换成中文「导出」，导致代码语法错误、预览崩溃Guidelines 相关的 5 个文档（Guidelines.md / setup.md / styles.md / tokens.md / components.md）反复陷入「占位符循环」，一操作就报错AI 明确汇报「五个文件均已写入真实内容」，但实际逐一打开文件核实后，全部仍是系统默认的占位符模板，内容未发生任何变化在多轮「Fix for me」修复尝试后，错误数量不降反升，从最初的语法错误发展到最新一次出现 5 处新错误综合以上情况，判断该 Kit 在当前状态下已不具备继续排查、修复的性价比，遂决定放弃该 Kit 实例，并提交本反馈。

I am a physical product designer who is newly developing a design workflow system for my team on Figma. We previously use Google slides because our work is very visual based. the flexible commenting and image placement was very valuable. But, Figma will help us better organize and track a products conception and development, and why some didn't make the cut.  Let me be clear, these Figma design resources will never become actual user sites or interfaces, they are simply being used as a method of internal organization and record keeping for the design process. But, it also needs to have a presentable element for meetings for team feedback on designs in addition to the overall design development. I also have no prior Figma experience. I apologize for my poor explanations.  After watching the Figma Design for beginners 2025 course on Youtube, I have determined using components to create cards for the different elements in the design process is best. Card examples include: Collection origi

For this week I tried coping a group of text styles and colour styles from a file but i always get the”Copy Failed. Your selection might be too large for the clipboard”  error so i tried it for a single text style and the same error was displayed and i did the same for a single colour style and i still couldn’t copy the stylethis is a huge problem for me can anyone help me with a fix for it?

Can you please do something about the broken dashed strokes? I made nice dashed stroke in Figma make but when I export it in my design, it’s broken. And it’s always like this - when I create one directly in design or import an svg stroke… It’s really annoying :(Figma make: Exported in design:  

When rearranging components with slots i.e moving them from section to another removes properties from those slot layers. In the error toast, when I click “undo” it moves it back into it’s original section.Is this the intended behaviour for slots - if so what purpose does it serve? 

I'm experiencing an issue with the Figma Desktop App where images are not loading properly.When I open a Figma file, images remain as gray placeholders and do not load. The issue continues even after waiting for several minutes, which prevents me from properly viewing and editing my designs.I noticed an unusual behavior: when I connect to a VPN, the images immediately start loading and appear correctly again. Without a VPN connection, the images fail to load and remain as gray placeholders.Details:Platform: Windows Desktop App Issue: Images stay as gray placeholders and do not render. Internet connection is stable. Restarting the app did not resolve the issue. The problem occurs without VPN but works normally when VPN is enabled.This makes me suspect there may be a network, routing, or connection issue affecting Figma's image servers in my region/network.Could you please help me identify the cause and provide a solution? I can provide screenshots, logs, or any additional information if

Hey everyone!Our team has built a multi-brand design system that supports three different brand themes, each with both light and dark modes.All our icons are created as unions. This helps preserve the color override when an icon is swapped inside a component. For example: all icons use the “icon” color variable by default, but within a success inline message component, the icon is overridden with the “icon-success” color variable (green), as the icon should always be green in that context. Swapping, say, a checkmark icon with “icon-success” applied for a shield icon retains the correct “icon-success” variable. So far, so good.However, when we re-theme the inline message component from Brand 1 to Brand 2, the icon switches to a different brand-specific variant from the icon component set. Here’s where things break: in component instances, the color override (“icon-success”) is lost during this brand switch, and the icon falls back to the default “icon” color variable — which in our case

Hello Figma Support,I am writing to request a full refund for my recent subscription upgrade.I upgraded to Professional on 7/21/2026 (today) with the goal of exporting production-ready design assets for a web development project. However, after using the product, I found that the exported SVGs were not optimized for web use and required the same manual cleanup I was already doing without a paid plan. For my workflow, the paid features did not provide the value I expected.I have not used the premium features extensively and would like to cancel my subscription and receive a refund if possible.My account email is: [redacted PII - DJV 02/21/2026]Thank you for your time and assistance.Best regards, April Itriago