Accidental Full Seat Charge – Refund Request

Question

Hello Figma Support Team,I am contacting you regarding an unexpected $8.98 charge on my account.I accidentally accepted a Full Seat invitation for my second account. As soon as I noticed this, I changed the account back to the Free plan. However, I received an invoice for $8.98 this month.I have not used the second account with the Full Seat, and the upgrade was completely accidental. Since I immediately changed the account back to the Free plan, I would appreciate it if you could review this charge and let me know if a refund or removal of the charge is possible.Thank you for your help and support.Best regards,Pongsakorn

adamsmasher · Accepted Answer

Hi, ​@Pongsakorn Jansanit! Thanks for your post. Totally understandable - accidents happen.It’s good that you’ve canceled the plan and unassigned the seat so you don’t incur future charges. Since we can’t directly help with billing issues here in the forum. I’ve created a ticket for you with our support team so they can take a look. You should get that via email shortly, and you’re welcome to reply with any additional details that are relevant to the charge. Let me know if you have any questions!

Pongsakorn Jansanit · Answer

Hi ​@adamsmasher, thank you for your help!Here are the invoice details:Due date: August 28, 2026Status: OverdueInvoice number: 8IRZVQTY-0008Amount: $8.98Please let me know if you need any additional information. Thank you again for your assistance!😢

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