Hi figma, I'm new to figma and I heard you guys made a plan for students. After knowing that, I immediately registered to get the plan on August 27, 2026. But I still haven't heard from you. The status says it only takes a few minutes / 20 minutes if busy, but I've been waiting for a few days and haven't heard anything at all. Can you guys help me?
Best answer by adamsmasher
Hi,
You’re a higher education student, right? Our help article on Figma for Education states that SheerID will email within a few days to confirm eligibility. If you haven’t heard from them after a few days, I would contact their support team for help: figmasupport@sheerid.com. One more question - are you using your school email address with your Figma account? If not, you’ll want to change the your account email address to that for proper verification.
Hi,
You’re a higher education student, right? Our help article on Figma for Education states that SheerID will email within a few days to confirm eligibility. If you haven’t heard from them after a few days, I would contact their support team for help: figmasupport@sheerid.com. One more question - are you using your school email address with your Figma account? If not, you’ll want to change the your account email address to that for proper verification.
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