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No one is responding to me to help me cancel my config ticket. What do I do? I am only getting chat bots. Need a refund! This should not be so hard

Hi everyone,My monthly Professional plan auto-renewed today (May 18, 2026) and I was charged $50.16 for 2 Full seats, but I only intended to keep 1 paid seat. The second seat belongs to a teammate I didn't plan to renew for this cycle.A few details:- Invoice number: NGW3F59R-0004- Billing period: May 18 – June 18, 2026- The charge was processed today, so the new cycle has only just started- I'm removing the extra seat from my plan now, so it won't be used at all during this periodI know Figma's policy is that subscription payments are generally non-refundable, but since the charge happened literally today and the seat will have zero usage on this cycle, I'm hoping a refund (or at minimum a credit toward the next invoice) is possible.Has anyone been in a similar situation? And could a support team member please take a look at my account?

Hi I am not able to open a 960 MB figma file in my mac figam desktop app . How do I fix this. Can I please contact a sales support team 

I’m opening this ticket because the Figma AI feature for renaming layers is not working. The issue has been happening for at least one week. When I click on the feature, a loader appears, and after a few moments the following error message is displayed: “Something went wrong. Please try again.”Platform and version: I’m on macOS 26.5 using the Figma Desktop App version 126.3.12 but happen also on Safari and Chrome. Scope: This happen across all files. Restart: I’ve tried restarting the App, the Mac, turned off iCloud Private Relay and Tailscale VPN. Nothing changed. Timeline: at least one week. Error messages: “Something went wrong. Please try again.” I also checked the inspector with cmd+option+i and noticed the following error in the console:POST https://www.figma.com/api/cortex/design/editor_ai/rename_layers 403 (Forbidden) Could you please look into this? 

I have a confetti animation created using interactive components with 66 sequential frames connected using a 1 ms delay. It works fine until I trigger an Open overlay / Close overlay animation on the same screen. The confetti pauses until the overlay animation finishes.Is there any workaround to keep both animations running simultaneously in the prototype?

I need to give dev mode access to some of our vendor but I’m not allowed to.Attached is the message I see. 

I’ve got a pretty simple component with five variants (essentially an icon that changes color), and each one is set on-click to change to the next one (A to B, B to C, C to D, D to E, E to A).But for some reason, actually clicking in the prototype, it seems to get stuck on the third variant, and toggles back to the second instead of going to the fourth. I’ve tried deleting the interaction and recreating it and the same thing happens.Anyone have any ideas what might be going on?

I accidentally grant full seat for a teammate that im not want to assign 15 minutes ago and I have un-assign that seat already, Another thing that I have billed for 2 full seats but I have bought an annual full seat for my account already, so basicaly that I will need to refund off 2 seatS.So could you kindly support me on this subject with many thanks!  Invoice ID: in_1TXCzqIvcqWR3dFD9HhW7tXfdont know why it charged me for 2 seats 

I’m working with Figma Variables and trying to understand how variable references behave across collections and modes.I currently have two variable collections:Tier 2 (semantic tokens) Tier 3 (component-specific tokens)Both collections have two variable modes/themes:Mode 1 (default) Mode 2Here’s my issue:Inside the Tier 3 collection, I want to reference a variable from the Tier 2 collection — but specifically the value from Mode 2, not the default mode.However, when I create a reference in Tier 3 to a Tier 2 variable, Figma seems to only reference/show the default mode value from Tier 2.My questions are:Is it possible to explicitly reference a specific mode from another collection? If mode-to-mode mapping is required, what is the correct setup to ensure Tier 3 Mode 2 pulls from Tier 2 Mode 2?

I’m updating a shared design library to add slots. I previously had placeholder “slots” that I’m now replacing with the new/actual slots feature. When I replace the placeholder with a slot, the publishing menu is not triggering a change to enable me to publish the library updates.I’ve tried changing other parts of the same component to trigger a change (e.g., add new lines of text, change font size/weight), but nothing seems to trigger a change. I made updates to another component in the library and it did trigger a change, however, my previous changes are not reflected in this update, so I still cannot publish the slot changes I made (which is my goal). I’ve tried reloading tabs multiple times as well, but nada.See video for more context:   

File name: Design LMS WireframeWorkspace/team: 곽시윤's teamAround 1:40 PM today, I restored/viewed an older version (~v23).Before that, version 77 correctly showed my latest work.After the restore event, all versions from v60–v79 now display the same outdated canvas state.I carefully checked the visible version history and could not find any separate autosave checkpoints in the UI.This appears to be a version history/snapshot reference issue.Is there any way to recover the pre-restore checkpoint or autosave state server-side?

When I first load my presentation into presenter mode on figma slides, and I transistion from one slide to the next there is what seems like a 3 second delay on one of my smart animations, but if after this bug happens, I move back a slide and try again, there is no delay and it work perfectly!I really can not have this delay happen while presenting on stage!If you need a video I can submit one.

So I’m using Figma Make to develop an app, have been working on it for months now and everything has been going really well so far. I was backing up to Github and then pushing to Vercel to deploy to my app, was great, everything working smoothly, I had testers working on it and surprised at how it was running so well.That was until the 22nd April (Sydney time) Figma Make decided to move all my files from the /src/ folder to a brand now /src/app/ folder without any notice and my deployments started breaking. It took me a while, but comparing github commits and noticing there was a huge file list in one of them being moved, I finally figured out the root cause of the problem. In the meantime I had tried to get Figma Make to move everything back, but the root cause of the problem was that Figma Make, no matter what work was done on the entrypoints and other import paths, etc, was ALWAYS pointing to the new structure of /src/app/.I considered starting from scratch and had my previous commi

i followed all steps force quite update close the pc but still this issue is here and it just happened

Hi Figma Support Team,I am writing to request a refund for a recent subscription charge on my account.Yesterday, on 2026/05/17 20:53, I was charged 22,75$ (34,068won) for the paid plan. However, I am a student/educator and my account has now been approved for the free Figma Education Plan.Since I am eligible for the free educational access, could you please help me cancel the paid subscription and process a full refund for the charge made yesterday?Here are my account details: Figma Account Email: (redacted by the moderator due to PII) Transaction Date: 2026/05/17 20:53 Amount Charged: 22.75$ Thank you so much for your understanding and assistance.Best regards, 조성은

Hi, I submitted my Figma plugin "Flaude" for community review over a week ago and it's still showing as under review. I haven't received any feedback or status updates. Could you let me know: 1. What the typical review timeline is for new plugins? 2. Whether there's anything I need to fix or update on my submission? Happy to provide any additional information needed to move the review forward.Thanks!

Figma spell check does not work. I have tried every methods I can see in the forum. still not working. Literally every one of them.

I successfully logged into my school email on Figma today, but on the page applying for a school education plan, after filling in some basic information, the page displayed "Get the free Figma Education plan for your classroom, Please follow the steps below to verify your education status“However, I haven't received the verification email, even though I received emails when verifying a new account login previously.I hope Figma can help me resolve this issue, or perhaps I can send proof of enrollment and use another method to verify my education status. Thank you.

Hi,My prototype keeps restarting unexpectedly in Figma.When using “After Delay” and “Mouse Enter”, the flow randomly jumps back to the first frame before animations finish in Present mode.I suspect there may be conflicting interactions on the same frames or components.What I’ve checked: No intentional loops in prototype flow Recreated interactions Tested in a simplified file Issue is reproducible consistently.Video (if needed):https://drive.google.com/file/d/1RuX-Dw3dh4GIyo86D9McuMPQTTBTOVF5/view?usp=sharing Could you please help confirm whether this is a bug or a configuration issue?Thanks.

Figma Make keep creating content which you can’t see. The preview version button doesn’t do anything. 8/10 I have to say I can’t see what you did and then it works.

Hello Figma Support, We recently purchased an annual Figma plan, but after subscribing, we learned that Figma Make requires additional charges for AI credits. As a result, our company has decided to cancel the annual subscription. We are currently in the first month of the plan. Could you please let us know whether we are eligible for a prorated refund for the remaining unused months of the subscription?Thank you for your assistance. Best regards,Frank

Hi community, I'm currently reworking the frontend data layout for a public menu directory and nutrition calculator hub. Managing large tables with multiple dynamic vectors (like pricing structures, age-appropriate caloric counts, macros, and allergen warnings) is becoming a huge headache when optimizing for mobile-first rendering.On our main directory page here: https://chickensaladchickmenu.us/, we implemented a clean responsive grid system using compact UI cards for the younger demographic's data sheet, but standard clinical tables still look cluttered on small screens. How do you guys usually handle massive multi-column data sheets in your design projects? Do you prefer sticky column headers, horizontal swipe indicators, or hiding advanced nutritional metrics behind an expandable overlay trigger? Would love some layout inspiration or component tips!

Hello Figma Support,I was unexpectedly charged for a subscription approximately 10 minutes ago, and I am requesting an immediate refund.This subscription renewal/purchase was not intended, and I canceled the plan immediately after noticing the charge. The paid features have not been used after the payment.Since the charge was recognized and canceled right away, I believe a refund is appropriate in this case. Please review the payment and process the refund as soon as possible.Account email:(redacted by the moderator due to PII)Invoice IDin_1TYFOCIvcqWR3dFDze4Gd0Zf

I want to downgrade my team from figma education to starter.I upgraded my team to Education, but some of my team members can't authenticate Figma Education, so I need to downgrade it.

Contratei um plano de apenas 20 reais e me obraram mais de 100, exijo o estrno desse balor, senão entrarei com uma reclamaão junto ao procon, que absurdo