Get Solutions

Dear Figma Support Team,I am writing to request a full refund for a subscription charge that occurred today, [Insert Today's Date]. This was an accidental renewal/upgrade, and I did not intend to keep this active subscription.Here are my account and transaction details:Figma Account Email:  Amount Charged: $20.00 Invoice Number (if available): [email and invoice redacted by forum moderator to remove PII]I have already canceled the auto-renewal for this plan to avoid future charges. Since this happened less than 24 hours ago, I kindly request that you void the transaction and issue a full refund to my original payment method.Thank you very much for your prompt assistance with this matter. 

I have a prototype that should have background blur set on the header and navigation menu. I’ve noticed they’ve stopped blurring the background underneath. What gives? Link to view prototype:  

After updating my Figma desktop app to the latest release, the Scale tool (K) stopped working completely. It's grayed out even when I have objects selected. I'm also noticing a few other odd behaviors with this update. Is anyone else experiencing the same issue, or is it just me?

My work address is no longer accessible since I don’t work there anymore. I have no way to get emails there and the login is asking for an authorization number. I need to get my login changed. How can I do that? I  can be reached at [redacted by moderator to remove personal information]. 

Hi Figma Support Team, We had a few files that were permanently deleted. I am reaching out because we are hoping there is a chance to restore them.They were deleted just last week so we are hoping for some luck, and if there’s a way to escalate this issue as it is urgent :(I’ve already submitted a Support Ticket here via Support Chat:https://help.figma.com/hc/en-us/requests/2000121 Here are the details:Date & Time When File Was Deleted:- July 1, 2026, 7pm PT File URLs:https://www.figma.com/design/Ka4SNbfUkcMkPL9yg2vNR4/Amazon-Now---Oct-2025?node-id=372-3&t=jYoFEKlJmoidD6sb-1&desktop-link-click-timestamp=1783362830989&desktop-ul-exp-bucket=pohttps://www.figma.com/design/B4K8GZwPAnhwGV7EqX6M2V/Amazon-Driver-and-Road-Safety---Brazil?node-id=3053-155&t=LgqA0c02Sn119qyH-1&desktop-link-click-timestamp=1783362961265&desktop-ul-exp-bucket=pohttps://www.figma.com/design/1U6Qj9Nxs0L5zy5vtFzFZq/AMZ-De-escalation-videos---Sept-2025?node-id=7090-144444&t=yxJWRB0Jc5Q9

Hello, "Show Agents on canvas" setting has been removed. Could you please bring this setting back? Having the Agents panel permanently displayed on the canvas disrupts the workflow, and I need the option to hide it. Is there any particular reason you removed it? Are you forcing this on your users?   

Bonjour, Je suis arrivée à la limite de mes crédits. Pouvez-vous me confirmer qu’en tant qu’entreprise nous sommes limités à 200$ de crédits ?J’ai déjà via le PAY AS YOU GO dépensé 200$, si je souhaite en ajouter de nouveau y a t’il une solution ?  Voici le message que j’ai actuellement lorsque je souhaite ajouter des crédits “Pay as you go credits are currently unavailable. Letsignit has spent 199,98 $US. Your monthly budget will reset on Jul 19, 2026.”Merci pour votre aide

I have a shared Moodboard with a friends so we can work on a project, but now she can’t interact with the moodboard anymore, besides looking at it. Last week we we’re both able to add stuff to the moodboard.When she tries to do anything in the board, she gets this message, shown in the screenshot below. She isn’t a student anymore, but I am.This wasn’t the case last week, we we’re able to work together just fine. Was this really changed out of bloom? That sucks if it is the case

I am looking ot buy more than 15,000 because I have already reached that. The next step is contacting sales but they are not responding to me. Is 15,000 the limit and they are just ignoring my request? 

Similar issue: When using “Present” mode the interactions aren’t displaying correctly. A simple list of expanding/collapsing containers fails to open any of the containers except 1, despite tapping on other containers. This isn’t happening in Mirror or in “Preview” mode.

I am on macOS Tahoe, just recently updated, have been having trouble getting Figma real time desktop notification since. Tried turning on on notification in system setting, it’s showing up when i click into Figma menu bar on top right, but not as a slide in notification.   

 ErrorI keep getting the same error when I try to upload a .fig file to my drafts. I tried several troubleshooting suggestions i’ve found on forums and videos, and nothing seems to work. So far, I tried: Downloading the file I wanted to upload several times. Cleaned caché Tried with desktop and browser versions of Figma. Moved all the frames I needed to a different file, the new file won’t import either. Tried to import the file to another account. It worked on two accounts but not on my personal one. 

Your latest A/B test has lost the ability to add a property to a component. I have to copy and paste from previously existing properties. God forbid I want to add another property. I cannot express how incredibly frustrated I am. Please do something like point out on screen with helper tips where things have moved.alkondkls;fnlskdnf;lkasnhdakljsdnsk,mnf,safn;dklndxlvknx,mcn,m.szxdncfdk,ahbdkjeaqnwkd;sabcdjmnsbxzck.jbhzhk;cjzbx,kcdnsaklfd/,.nvl,kxn,c.vnx,.mvcn,.sxdbfkj.bsdfsxkfndem,Hard to keep professional while expressing frustration. Hopefully this suffices.aIJKsbdhkjs;dkah;deoi uaoidjoia;dh9pq8iwhdoahsd;lkjdkja’;lxcsjm’;laM:DLjopd’ahjdal'kdnlksadhnlk;znhdslk,znhklsdzhnslkdsdzhnls;dkhl;kdhnkandlkakdnwa

I’m having constant issues exporting gif, mp4 and webm, I get this message but nothing actually gets exported and gives me a weird message. Very disappointing that the main feature I was stoked on (video export from figma) is full broken for me. Even tried it with the Official Playground file and it’s still bugged. Back to after effects we go for now 💔 

Text weirdly breaks within words when scaling a textfield. It’s plain text with no editing or line breaks, however text breaks within words or lines.Anyone else having this problem?

When nothing is selected, the link “Learn more” to the code connect help article works:When I select something it looks like this:And the “Learn more” link links to: https://help.figma.com/hc/en-us/articles/360025508373-Publish-a-library

Hello,I would like to ask if someone from the Figma team could help review my billing case.Ticket #1991601 Ticket #2002102 Invoice #0C59C4E9-0067The issue concerns a seat adjustment from 24 seats to 15 seats.The case has been pending for 7 business days, and the status is still showing “Registered.” This is now affecting our subscription renewal.If anyone from the Figma team could help escalate this case to the Billing team, I would greatly appreciate it.Thank you.

Dear Figma Support, We currently have 10 full-seat Figma licenses on an annual subscription, which have already been paid for. we added 30 additional full-seat licenses. We would now like to reduce these additional licenses from 30 to 13, resulting in a total of 23 active full-seat licenses (10 existing + 13 additional). We would appreciate your assistance with the following: • Please confirm the process for removing the extra 17 additional licenses. • Please provide complete details regarding the additional licenses, including any impact on our subscription or billing. • Kindly confirm whether the invoice for the additional 13 licenses will be issued separately and share the expected billing details. • Is it possible to pay separately for the additional 13 full-seat licenses? We would like to use a different credit card for this payment. We look forward to your confirmation and assistance. Note: Our existing 10 annual full-seat licenses have already been paid.

Hoping someone here has been through this. I'm the admin of a Professional team. I have so bad experience with that subscription.What happened:- Our annual plan renewed on June 29 for our old seat count (4 Full + 6 Dev), generating an invoice for 1,632 USD.- We no longer need that many seats — going forward we only need 2 Full + 5 Dev.- The renewal date had already passed, so the "Review seats" modal was no longer available and I couldn't reduce seats myself.- The invoice went overdue, the whole team is now locked (view-only, nobody can edit), and Settings now shows a "Reactivate plan" option plus a monthly renewal date — so the annual plan seems to have come off and the account flipped to monthly.My questions:1. Does anyone know if the overdue annual invoice gets voided automatically once the annual plan lapses, or do I have to ask Support to cancel it? It's still showing as overdue and keeping the team locked.2. Is the cleanest path just to let it drop, then rebuild the subscription

Hi Figma support team, I mistakenly added an extra Developer seat to their Figma plan, and it is now appearing on our upcoming July 15 invoice. The seat is currently unassigned, and I would appreciate your assistance in removing it so that it is not included in the invoice.

I thought the figma agent feature does not consume credits during the beta. Is this a bug? or the limit that was said here is something different?

I need a quote for 15 annual business plan licenses, full setup. I sent the form to sales but haven't received a response.

I can’t figure out how to change the layout of an existing slide in Figma Slides. When creating a new slide, I can choose a layout from the theme, but once the slide is added, I can’t find a way to switch it to a different layout.Am I missing something? Often, I realize later that a different layout would work better and want to apply one of the theme’s template layouts to an existing slide—but I don’t see an option to do that. The only option I can find is “Template Style,” which seems to change only text styles and colors, not the layout itself.Is there a way to reapply or change slide layouts after a slide has been created?

I HAVE PAYMENT PROBLEM I paid PRO plan on FIGMA, FULL SEAT, FIGMA charge 20eur from my visa card but I didn't get invoice or PRO Plan - still funds are charged from Figma -  just received confirmation from the bank. I’m still on free PlanThis is fraud

Does anyone know if its possible to disable the ability to purchase additional AI credits at the organization level? I understand you can disable a users ability to use pay-as-you-go credits (this has been disabled for all our sues), I am needing to stop the ability of an admin purchasing additional credits  in the first place to satisfy a control. Use case being admins in Figma are SME’s but not the internal contract managers, we do not want a scenario where the CM is liable to cover costs for credits which were ordered outside internal approvals, triggered by the SME admins. Hopefully that makes sense? I just want to turn off purchasing credits - our people can use the monthly allocation and that’s it til the month rolls over.