How to reduce the number of seats after Figma has issued a bill

Forum|Forum|2 days ago
September 14, 2026
3 replies
39 views

How to reduce the number of seats after receiving the Figma bill.
Ps1: Not yet paid
Ps2: Annual subscription and Professional

plan and billing

This topic has been closed for replies.

Best answer by Celine_

Hey there! Celine from the Community Support team at Figma here.

I checked internally and can confirm that we've received your support request. I've escalated your case, and the team is currently reviewing it. For reference, your support case is #212537. Please continue the conversation directly via your support case as they’re best equipped to review your case.

For anyone else running into a similar situation: for annual Professional plans, seat adjustments can only be made during the 30-day window before your renewal date. Thirty days before your plan renews, you'll see a banner at the top of your Figma admin (clicking it opens a modal where you can adjust the number of seats for your next renewal.)

If your renewal has already been processed, you'll need to reach out to our Support team directly so they can review the specific circumstances of your case.

You can find more details in our Help Center article: Manage billing on the Professional plan.

Thanks for your patience while the team looks into your request!
(I'll go ahead and mark this as the best answer, since your case is now being handled and this thread addresses the general question for anyone else running into the same situation.)

Celine_Answer

Community Support

Hey there! Celine from the Community Support team at Figma here.

I checked internally and can confirm that we've received your support request. I've escalated your case, and the team is currently reviewing it. For reference, your support case is #212537. Please continue the conversation directly via your support case as they’re best equipped to review your case.

For anyone else running into a similar situation: for annual Professional plans, seat adjustments can only be made during the 30-day window before your renewal date. Thirty days before your plan renews, you'll see a banner at the top of your Figma admin (clicking it opens a modal where you can adjust the number of seats for your next renewal.)

If your renewal has already been processed, you'll need to reach out to our Support team directly so they can review the specific circumstances of your case.

You can find more details in our Help Center article: Manage billing on the Professional plan.

Thanks for your patience while the team looks into your request!
(I'll go ahead and mark this as the best answer, since your case is now being handled and this thread addresses the general question for anyone else running into the same situation.)

dongjie_suAuthor

New Member

thanks for your reply.

but I didn't see any banners, and there were no email notifications either. It's obvious that Figma's notification reach method is insufficient. Please help me solve the problem I'm currently facing. Thank you

Celine_

Community Support

Hey again, thank you for the follow up here. Good news! I see in the backend that the support agent has resolved your issue. They have updated the renewal to better reflect the seat count your team needs.They also sent you a link for the adjusted invoice .
Please check directly your inbox for the full details. If anything on the adjusted invoice looks different from what you expected, or if there’s anything else, please continue directly the conversation via the secure form, so our team can take a closer look at it, thank you! I’ll go ahead and close the topic here.

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