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Hi Figma Team / Community, I'm experimenting with the Variables REST API (POST /v1/files/:file_key/variables) and trying to understand the behavior when updating string variables across different modes. My SetupVariable Collection {  "name": "Localization",  "collectionId": "VariableCollectionId:40000196:4269"} ModesMode Name Mode ID EN 40000196:0 DE 40000196:1 Mode 40000200:0 EN is the default mode for this collection. Variables Variable 1 - Bound Variable{  "variableId": "VariableID:40000200:3754",  "name": "suite",  "type": "STRING"}Current values:{  "EN": "ABC_EN",  "DE": "123",  "Mode": "Mode"}This variable is bound to text content in the design.  Variable 2 - Unbound Variable{  "variableId": "VariableID:40000221:57715",  "name": "New_Variable_Str",  "type": "STRING"}Current values:{  "EN": "ABC_EN",  "DE": "ABC_DE",  "Mode": ""}This variable is currently not bound to any node. What WorksI'm able to update the EN mode value for the bound variable (suite) using the foll

HI Figma Team,I've been browsing the new Generative Plugin capabilities, especially the new Tools experience that appears directly on selected layers, and I'm curious about the roadmap for existing (classic) plugins.Is there a timeline or any documentation explaining whether classic plugins will eventually be able to use PropsKit and these new APIs? I've searched through the available documentation but haven't found anything that discusses migration or interoperability.My concern is that many developers have invested years building and maintaining classic plugins. The new Generative Plugin model is exciting and lowers the barrier for creating plugins, which is great. However, it feels like there isn't a clear migration path for existing plugin developers.It would be helpful to know: Is there a plan to expose PropKit and the new layer-level Tools APIs to classic plugins? Will there be an official migration path from classic plugins to the new Generative Plugin architecture? Or are t

Figma Make generates layers, but they just don't launch in the preview.

Hey, so i got a company that has 4 full seats already paid for anually. I downgraded a few people to “only view”, so now i have only 3 people working full on these assigned seats. But recently i got a new worker, and i’m being charged monthly for her. How can i get her in that already paid seat? Thank you already!

I have been using figma motion to create some simple animated labels on top of WebM video renders. The webm video is playing when I preview it in figma, but when I export the video (in any format), the webm video I uploaded no longer plays. The labels I added in figma motion is animated but the webm video behind it does not move when exported. The video is placed on its own within the frame and not as a background fill.Please let me know if there is a solution to this problem!

Hi everyone,My account was suddenly blocked over a supposed past "refund" issue, despite being a normal subscriber for 2or3 months.Here is the unacceptable part: I was STILL automatically charged for this month's subscription!Right now, Figma has taken my money for this month, but my account is completely locked. I can't work, and I can't even log in to manage my own billing. To make it worse, email support takes 3+ days to reply.My demand is simple: Please unblock my account immediately so I can use the services I have already paid for.Can a Figma mod please escalate this?Ticket: #1994829

Please add a setting to disable or hide the blue Agent sparkle that appears on every selection.For users who do not use Figma Agent features as part of their workflow, this becomes a permanent piece of interface noise that provides no value while drawing attention away from the task at hand.Giving users the option to hide Agent-related affordances would create a cleaner, more focused experience without impacting those who choose to use them.

I have a question about AI credits usage when editor seats are transferred during a monthly billing cycle.Currently, we use a fixed number of editor seats in our account. When someone moves off a project, we remove or downgrade their editor license and assign that editor seat to someone else. So in practice, the seat is being transferred from one person to another within the same billing cycle.I wanted to understand how AI credits behave in this scenario.For example:Our monthly billing cycle includes 3,000 AI credits per editor seat Person A has an editor seat and uses 1,000 credits in the first 10 days On day 11, Person A is moved to a viewer seat or removed from the team Person B is then added as an editor using that same available seatIn this case, does Person B get:The remaining 2,000 credits for that seat/month, since 1,000 were already used by Person A A fresh 3,000 credits, because Person B is a new editor A prorated credit amount based on the remaining days in the billing cycle

Hi, I keep getting this error whenever I try to make any changes to a figma make file. (id: f2e9db60-f50d-4719-8e52-4e31e5afa48e)I tried:Checking the network settings - all fine Cloning the make file Switching accounts and trying from there Testing on the application and browser Restarting the application and browserThe prompt goes through, and seemingly generates something and uses credits(I can see design changes, but not code changes), but fails to actually complete the request before throwing the error and deleting everything it attempted to make. Please help somehow, already lost 400 credits into the void and don’t want to keep trying.Other make files work well. 

In Figma Make, how do you delete extra or empty files from the code tree?I can’t delete them or prompt the AI to delete them successfully. I’d like to make sure they do not confuse future prompts.

I just signed up for a paid subscription - and I had a Motion feature (Beta) that was there before and now I wanted to use it (animate elements) after it said please upgrade - but now that I have signed up it is no longer visible. Please can you urgently assist me?

Hi! I added my Framer portfolio website to my Figma Community profile using the new website link feature.Figma displays the website as an animated preview inside a laptop mockup, but my cookie consent popup appears over the website. The preview is animated, but I cannot interact with it or click “Accept cookies”.I noticed that other Community profiles show animated website previews without visible cookie banners. Is there a way to accept cookies inside the preview, make the preview remember consent, or hide the cookie banner only for this website preview?This is not about Figma Sites or an embedded Figma prototype. It concerns the animated external website preview on a Community profile.Website platform: FramerDevice: MacBrowser: ChromeThe same issue also appears in the Figma desktop app

Hello,I’m looking for help with billing Case #1988959.I canceled my Figma Professional annual subscription on June 25 after receiving the renewal notice because I did not intend to continue the subscription.The initial payment attempt failed due to insufficient funds, but the charge was retried several days later and was successfully processed after I added funds to my account for an unrelated subscription.I opened a support case immediately after the charge posted, but I have not received any confirmation email or response, including in my spam folder. The AI chat only tells me that my case has been created.Could someone please confirm that my case is in the billing queue and ask the billing team to review my refund request?Thank you.

Sometimes when I update some tokens, related to aliases (and before all of them are related to the brand primitives set) I got white assignment not this which was assigned … !!! Strange!! I didn’t made any screenshot but it's terribly irritating.. 

How can I resolve this, it seems to working yesterday.

When can Weave creators publish a custom 'Tool' in Figma, publicly?Is there documentation on how to do so?

Hey - I’m using figma Sites and trying to run my custom domainThe A and TXT records are confirmed by the CNAME records still not getting verified. I have confirmed with the domain host and they said it has propagated. Can you help?Also the A record can flick on and offThanks  

can't get anyhthing done

 Hi Community Managers / Admins,I am writing to seek urgent help regarding an accidental monthly subscription renewal on my account. I requested a refund via email within less than an hour of the charge, and I have not opened or used Figma at all since the deduction—my paid feature usage is strictly zero. I previously replied to the support email with my team details (Team name: MYDESIGN) and received a code [241YDL-0ZGXY], though I am not entirely sure if it is the official ticket number.  To ensure the billing team can find my account and resolve this immediately, here is my official Invoice ID: • Invoice ID: in_1TmfNuIvcqWR3dFDUXLmaQnU• Amount Charged: $46.20 USDIt has been over 36 hours without any follow-up from the email support. Regardless of the review outcome, I would greatly appreciate it if an admin could reply here and keep me updated on the progress. Thank you so much for your help in escalating this to the billing team! 

I recently used Figma Make for a very small task, and I'm genuinely concerned about how quickly AI credits are being consumed.I used only 2 prompts, and 2,428 AI credits were deducted from my monthly allocation of 3,000 credits.The requests were not large or complex. I only wanted to change a few icons and reuse some pre-written data from an existing HTML file. I was not generating an entire application or redesigning multiple screens. Consuming nearly the entire monthly allowance for such minor changes feels unreasonable.Another concern is that credits are also being consumed when Figma Make encounters errors such as failed generations, connection issues, or when I have to submit additional prompts simply to fix problems that were not caused by me. Users should not lose a significant amount of credits because the system fails to complete a task successfully.If two simple prompts can consume 2,428 credits out of a total monthly limit of 3,000, how are users expected to incorporate Figm

When I use the MacOS trackpad to zoom in and out (by swiping up or down with two fingers), the zoom amount changes really erratically. If I start my swipe gently it will zoom in as normal, then randomly jump and become way way more magnified. It is really hard to control and is really offputting - it kept happening in a demo in front of my team. Help welcome - I know this has been a reported issue before (4 yrs ago) but I don’t know why it’s come back!  Thanks - Daniel

I’m running into a recurring issue where icons inside component instances appear at the wrong size or scale, but only visually. The actual properties seem correct.The only way to fix it is to:Click directly on the icon, or Cmd/Ctrl + click into the instanceAs soon as I do that, the icon “snaps” back to the correct size which suggests it’s a rendering issue rather than a constraint/setup issue.It happens across multiple components and screens The issue persists until each instance is manually interacted with Updating or publishing components doesn’t consistently fix it It seems like instances are not recalculating layout until forcedI have the same issue both on desktop app and browser.Is anyone else experiencing this?Would love to know if this is a known bug or if there’s a reliable fix.

I get this message a lot when working with repo clones in Figma Make. I keep wondering where is this retry button? When I ask Make, it just says it should be on the error card, but most of the time there is no error card visible anywhere. I usually just reload the tab, but it would be nice if you include a retry button, especially since Make seems to think there is one. Or have Make say “reload the tab” instead. 

Hi - my header is disappearing when it should be visible in a prototype. The element is not set to be a fixed element and it is nested correctly within the frames. If I change anything on the current frame while in the prototype, it reappears. I have tried clearing the cache on the desktop app, resetting/restarting, and opening it the file on the web.I’ve attached video showing the issue in question -a ny help would be greatly appreciated! 

Has figma done some sort of update? My previously published fully functional prototype now has multiple errors where information isn’t saved, or has functional issues meaning many of the key features no longer work