Skip to main content
Konstantin Yan
New Member
September 25, 2026
Question

Issue Publishing a New Plugin Version – "We have detected a change in your account details. Please contact support@figma.com to proceed."

I’ve been unable to publish an update to my Figma plugin because I keep seeing this message: “We have detected a change in your account details. Please contact support@figma.com to proceed.”

I emailed support@figma.com as instructed, but haven’t received any reply—not even a confirmation that my message was received. I have no idea what triggered the restriction, whether anyone is looking into it, or when I’ll be able to publish again.

Is anyone else experiencing this? Could someone from Figma please look into it and help unblock publishing?

    3 replies

    Jaycee Lewis
    Figmate
    Figmate
    September 25, 2026

    Hey ​@Konstantin Yan 👋 Thanks for posting. I located your ticket, ID 2152902, and flagged it to the Plugin team. Please keep an eye on your email for the email and any replies. — Jaycee

    Konstantin Yan
    New Member
    September 29, 2026

    Please tell me the approximate time frame for receiving a response.

    Celyn_L
    Figmate
    Figmate
    September 30, 2026

    Hi ​@Konstantin Yan, Celyn here stepping in for ​@Jaycee Lewis. 

    Thanks for checking in. While I’m unable to provide an estimated response time, I’ve escalated your ticket to increase its visibility with the team. Someone will follow up with you directly as soon as they are able.

    Appreciate your patience in the meantime 🙏