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Sol k
Sol k
New Member
September 30, 2026
Solved

No response from Figma Support for over a month — paid Professional team still locked

 

Hi,

I’m posting here because I have not received a response from Figma Support for over a month, and my paid Professional team is still locked.

I have an annual Professional subscription that was already paid and is valid through January 21, 2027.

This issue is related to billing and seat assignment.

Previously, I contacted Figma Support regarding an incorrectly added Full seat under Request #1761375. The seat was removed and the related upcoming invoice was voided.

However, I later received another past-due charge notice, and my team became locked.

I also noticed that although I had paid for one annual Collab seat, my account was showing a monthly Collab seat assignment. I downgraded that monthly seat to View, but the team is still locked.

I contacted Support again regarding this issue, but I have now been waiting for over a month without a response.

At this point, I cannot properly access a Professional subscription that has already been paid for.

Could someone from the Figma Community or Support team please help escalate my existing case?

Previous Support Request: #1761375
Issue: Billing / seat assignment / team locked

Thank you.

Celyn_L
Celyn_LSolution
Figmate
September 30, 2026

Hi ​@Sol k, Celyn from the Figma Community Support team here.

Thank you for reaching out and taking the time to share all these details.

I’m very sorry that you’ve been waiting over a month for a response, especially while your team remains locked.

I was able to locate your support ticket #2152967 and have escalated it with the appropriate team for priority review. Someone from the team will follow up with you directly by email as soon as they are able, so please keep an eye on your inbox.

Appreciate your patience while the team takes a closer look, and we’re really sorry for the long wait once again 🙏

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1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
September 30, 2026

Hi ​@Sol k, Celyn from the Figma Community Support team here.

Thank you for reaching out and taking the time to share all these details.

I’m very sorry that you’ve been waiting over a month for a response, especially while your team remains locked.

I was able to locate your support ticket #2152967 and have escalated it with the appropriate team for priority review. Someone from the team will follow up with you directly by email as soon as they are able, so please keep an eye on your inbox.

Appreciate your patience while the team takes a closer look, and we’re really sorry for the long wait once again 🙏

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