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ello Figma Education Team,I hope this message meets you well.I recently applied for the Figma Education Plan and received confirmation of approval via SheerID. However, I made the mistake of applying before creating my Figma account. By the time I created and set up my account using the same verified email address, the education status had not carried over — my account is currently showing as Free.I have attempted to reapply but the system indicates that I have already been approved, which means I am unable to go through the verification process again.Could you please assist me in linking my approved education status to my existing Figma account? I would be happy to provide any additional details needed to resolve this.Thank you for your time and support. I look forward to your response.

I use the slot feature in a footer component where I can insert buttons. I have a frame where I use this component and have already filled it with two buttons. I wanted to use the same footer with these two buttons in other similar frames. So I copied the footer component with the two buttons inside the slot, selected the frames, and pasted. Somehow all the footers I pasted are now mirrored. If i change the text in a button it changes in all of them. If I change button order it changes in all of them. If I add something new into the slot it adds to all of them.I don’t want them to be connected, I just wanted to be efficient in my work by pasting in all frames at once. I can’t find a way to separate them without reseting the instance and loosing the content. It is only the content in the slot that is mirrored, not the whole component.Is this a feature or a bug?

Hola, Estoy en un plan Starter (gratuito) y necesito ayuda urgente. Un asistente de IA que estaba usando ejecutó un script en mi archivo FigJam que borró completamente el contenido de una página, sin mi consentimiento ni respaldo previo. Detalles: • File key: GnNkX4ttys2nm3krPOIqbN• Tipo: FigJam• El borrado ocurrió: [fecha de hoy]• Contenido perdido: Investigación UX para proyecto académico (Business Model Canvas, Mapa de Stakeholders, Análisis Heurístico, etc.) Vi en “Version history” que existen versiones anteriores (Oct-Nov 2025), pero están bloqueadas por el límite de 30 días del plan gratuito. ¿Es posible que soporte me ayude a acceder a esas versiones anteriores como caso especial, dado que el borrado fue causado por un error de una herramienta externa y no por mí? Gracias de antemano.

Hello Figma Support,My student verification failed with "Document review limit exceeded" error.Details:School: SLIIT - Sri Lanka Institute of Information TechnologyStudent Email: [redacted PII - DJV 7/8/26]Student ID: BM24200790I have attached my SLIIT Student ID Card and current enrollment screenshot from the student portal.Can you please manually review and approve my Figma Education account?Thank you

Hello everyone,I am writing here because I am extremely frustrated with Figma's billing and the lack of response from the support team.On July 5, 2026, my card was charged $29.50 USD without any prior notice or confirmation.I previously purchased a plan for $5 and expected it to renew at that price. Instead, Figma automatically upgraded my account and charged me $20.00 for a "Full seat" plus a "Billing adjustment" of $9.50 for the previous month. I did not agree to this upgrade, and I didn't receive any notifications about these changes.I have already replied to the automated support email with all my details and requested a full refund, but I've been completely ignored for over 24 hours. No live agent has reached out to me.I have already downgraded my team to the free Starter plan. Can a community moderator or a live support representative please look into my case, review the billing ticket associated with my account, and process a full refund of $29.50 to my card?Thank you.

Hi to the community and Figma team,I just received my billing plan, including the renewal of my annual one.But I just notice the annual seat plan isn’t on my name/account.I have 2 collabs seats that renew on monthly basis, and me (the owner of the boards that share with the collaborators).I looked at my dashboard of people and the billing cycle is mixed and not like how it used to be.For info - I took the annual cycle for my account since july 2023 (didn’t have any collaborators at this time) and it still should have been on me as I am the one paying for myself first, and the collaborators on monthly basis.Is there a way to correct/swap these - as I am the one needing to work annually on Figma ?

Greetings, I am having an issue with a button animation I created. The button animation was built with a variable set. I added the button I created to a frame but once I enlarged the frame for overflow/scrolling, the button animation stopped working properly. I have been dealing with this for days and i don’t know what to do to get the effect I desire. I look forward for any help and insight from the community.

I'm hoping someone from Figma or the community can help me understand what appears to be a billing inconsistency.My workspace has 1 Professional Full Seat, yet my Billing page shows:Professional Full Seat: $20/month AI Credits (2,500/month): $60/month Total: $80/monthHowever, the current Professional pricing page advertises:Professional Full Seat for $16/month (annual) or $20/month (monthly) 3,000 AI credits/month included No mention of a separate $60 AI credit subscription.I am stuck as I am out of credits and need them to continue my work, but this random charging for last few months is not making sense to me. My questions are:Why am I paying $60/month for only 2,500 AI credits? If Professional already includes AI credits, why am I being billed separately? Why do I receive 2,500 credits instead of the 3,000 credits shown on the pricing page? Is my workspace on a legacy billing plan, or is this a billing error?The AI support bot couldn't explain the discrepancy and escalated my case t

Contraté un puesto Collab para un mes, pero al mes siguiente mi cuenta mostró un cambio automático a un puesto Full y se me cobró ese puesto sin haberlo solicitado. Quiero entender por qué ocurrió ese cambio y cómo evitar que vuelva a pasar.

StarterプランでCodexからFigma MCPを使用しています。Codex/Figma MCP経由でFigma designファイルを編集しようとすると、以下のエラーが出ます。"You've reached the Figma MCP tool call limit on the Starter plan."しかし、FigmaのStarterプラン画面では以下のように表示されています。- 月間AIクレジット: 0 / 500- 日次AIクレジット: 0 / 150確認したいことは以下です。1. Figma MCP tool call はAIクレジットとは別枠ですか？2. StarterプランでのMCP tool call limit の上限はいくつですか？3. MCP tool call limit はいつリセットされますか？4. これは仕様ですか？それともアカウント/チーム側のレート制限不具合の可能性がありますか？よろしくお願いします。

Hi everyone,I am attempting to link a custom domain to a site built on Figma, but we are running into errors during the setup process.Our systems administrator manages our DNS independently through custom nameservers (DNS Made Easy). We have already configured the DNS records based on the provided values (A record pointing to the server IP, TXT record for site verification, and a CNAME pointing to sites.figma.net).However, we are hitting the following roadblocks: Incomplete Server Configuration: When a browser attempts to connect to the domain, it successfully reaches the server IP address provided by Figma, but the server responds that it doesn’t recognise or know anything about the domain. It appears the host is not yet correctly configured to respond to our domain traffic. Missing DNS Proxy Toggle: Our administrator suspects that a backend DNS Proxy (Cloudflare intercept) might be toggled on automatically for our domain and CNAME configuration. According to the documentation, this

Hi, we used Figma to design websites, landing pages, and banners, and we encountered an issue with the letter spacing. You can see the issue in the video.

Hi,I’ve tried submitting multiple legitimate documents for the education verification process, but they keep failing to go through. I’m really puzzled about what’s going wrong with the SheerID integration (the third-party verifier).This exact same issue happened when I was verifying my student status for another application – it took some back-and-forth with their support to finally get it resolved. Unfortunately, that’s not happening here despite my efforts.SheerID/Figma support? Would love your help!Thanks in advance!Gaurabh

The receipt PDF attached to my Config registration confirmation email is blank/logo-only, and I need a resent copy with attendee name, ticket type, company name, billing address, and payment info.

Hello,I joined the company on July 1 and purchased a one-year Figma subscription for work purposes. However, the payment was made through my personal account, not a company account.After only three days of employment, I left the company and have already canceled the subscription. The company has asked me to request a refund for this payment.I would appreciate it if you could review my case and process a refund for this subscription.Thank you. 

Built a plugin to help understand complex Auto Layouts—looking for feedback Hi everyone! As a frontend developer, I often found myself spending a lot of time trying to understand how large Figma layouts were structured before I could start implementing them. Existing tools provide the properties, but I wanted a way to quickly understand the relationships between containers, spacing, and sizing. So I built VizDeez. Instead of focusing on code generation, it visualizes the layout structure. You can: - See a visual map of a selected frame and its immediate children.- Hover to understand gaps, padding, and sizing with interactive animations.- Drill down into nested containers.- Inspect layers and copy CSS/Tailwind snippets when needed. I'd really appreciate feedback from designers and developers who work with Auto Layout regularly. - Does the concept make sense?- Is this something you'd find useful in your workflow?- What would make it more valuable? You can check it out here: https://www.

To: Figma Customer Support Hello Figma Support Team, I am writing to request an immediate refund and resolution regarding an incorrect charge. Even though I successfully canceled my subscription last month, I was billed again this month, and a payment was processed on my credit card. Additionally, I request that you completely delete all my payment card information from your system. When I canceled my subscription last month, I made sure to completely remove my payment details. I do not understand why my card information was still stored and how this charge was able to go through. Please resolve this issue immediately, process my refund, and provide an explanation as to why this occurred. Figma Account Email: [redacted by forum moderator to remove PII] I look forward to your prompt review and a quick response. Thank you,

Hello,I would like to request a refund for the subscription that was automatically charged today.I have not used the subscription at all, and I have already canceled the renewal to prevent any future charges.I realized that this higher-priced plan is more than I need, so I would greatly appreciate it if you could review my refund request.

Hello,I cancelled my Figma subscription some time ago. However, I recently noticed that I was charged again.Could you please review my account and explain why this charge occurred? If it was made in error, I would appreciate a refund.Thank you. 

Update: ​@Gustavo_Lopes , could you please check your inbox? The Technical Quality specialist has just replied to you and is waiting some additional information from you for further investigation! Thank you! please i need on my own end, it is extremely urgent, I am urgently following up on the custom domain issue for piusanyimfellows.org.The domain was previously stuck on “Awaiting SSL Certificate” for an extended period. After reconnecting the domain, the website started loading for some users, but it is still not stable. Some users can access the site, while others are getting errors such as “Not Secure,” “This site doesn’t support a secure connection,” or the site not loading at all.Based on the symptoms, this appears to be an SSL certificate/CDN routing issue, possibly involving an incomplete or misconfigured SSL certificate chain, or different CDN/server nodes serving different SSL states. It looks like some users are reaching a server where the SSL certificate works, while other

Hey, thank you for answering. Actually I came across a video where a person was showcasing a video animation on top of gradient background, both are moving independently, I know we can do that in AE but still I was wondering if we can do in this in figma motion. https://www.instagram.com/reel/DZ26Yq5CtAM/Thank you. 

I've been using Figma Make Kit with published components for my project. Initially, everything worked as expected. I created a few components using the default AI model and then didn't make any changes to the file for 4–5 days.When I came back to update a few components, every prompt I entered resulted in the error message "Something went wrong" along with an error ID.I raised a support ticket, and the Figma team suggested either duplicating the file or switching to a different AI model in the chat window. Switching from the default model to the Gemini model temporarily resolved the issue, and I was able to continue working.However, after another few days, the same issue returned. Now the Gemini model also fails with the same "Something went wrong" error. I've tried multiple AI models, but they all produce the same result.The most frustrating part is that each failed prompt still consumes 200–400 AI credits, even though no output is generated. It simply shows the error message after pr

Hi Figma Support,After the recent update, Paste properties stopped working correctly in Figma Desktop.Copy properties still works: when I press Option + Command + C, Figma shows the “Copied properties” notification. However, Paste properties does not apply the copied formatting when I press Option + Command + V.This is especially problematic when editing text fragments inside a text layer. I use this feature constantly to apply font formatting to selected characters, for example numbers and mathematical symbols inside longer text blocks. Before the update, the same shortcut and workflow worked normally.Steps to reproduce: Open a text layer in Figma Desktop. Select a formatted part of the text. Press Option + Command + C. Select another part of the same or another text layer. Press Option + Command + V. The copied text properties are not applied. I have already tried restarting Figma and using Reset Figma and Restart, but the issue remains.Could you please check if this is a b

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I have a paid up Pro Dev seat and when exploring the MCP server after six or so calls I am now blocked, it just responds with ..  Error: You've reached the Figma MCP tool call limit for your seat type or plan. You can upgrade for more tool calls. Learn more: https://developers.figma.com/docs/figma-mcp-server/plans-access-and-permissions/    Am aware of x-calls per 10-minutes, tried after half an hour an got the same response. Re-authenticated, same response.Subscription was taken out several weeks back, first time using the MCP service since then. whoami shows expected information