Convert Monthly user to a Annual seat thats available?

All you had to do was assign people around to different seats and when you assigned them back to the expected set, they would be on the annual plan not the monthly….

Hi ​@Kyle Faloon, 

It sounds like you’re looking for a way to automatically add a paid seat to your annual subscription when there isn’t an available annual seat at the time you assign a paid seat to a user.

As you’ve noticed, when additional paid seats are added during an annual subscription term, those seats are billed on a separate monthly subscription by default unless they’re explicitly added to the annual subscription. This is designed to give teams flexibility when some users only need access for a shorter period of time.

That said, I understand that this workflow may present challenges when managing seat allocations, and I’ll share your feedback with our team.

In the meantime, you can find step-by-step guidance in the following articles:

• Monthly vs. annual subscriptions 
• Add additional seats on an annual subscription

Thanks,

I have an annual plan, and added a second seat, but there was no option for annual payment. In my dashboard, if I click on my added user, I see “Billing cycle” but it is locked. There was no option when adding them, and I don’t see any option to change that. If possible, I would like to pay annually, whether pro-rated or not.

Hi ​@Chris C,

Could you please take a look at the Help Center article below? This section explains how to add additional seats to an annual subscription, with examples of what to expect:

• Add additional seats on an annual subscription

After reviewing the documentation, if you're still experiencing issues, please let us know which specific step is causing problems and I'll connect you with our support team for further assistance.

Thanks!

Thanks Junko! I am placing this info here, as I searched and could not find this specific information:

Monthly Seats can be converted to Annual 30-days before Annual Renewal

1. Thirty days before your annual plan is set to renew, you’ll see a banner at the top of your Figma admin. Click Review seats to open a modal to adjust the number of seats on your plan for your next renewal.
2. From the modal, add or remove the number of seats by seat type to renew on your annual subscription.
3. If you have seats that are currently being billed on a monthly subscription, adding additional annual seats will convert those monthly seats into annual seats once the renewal is finalized.

We have AVAILABLE unused ANNUAL seats on our paid subscription.  And since we completed the annual sub, we have added some monthly folks.  HOW do I move the monthly folks to the AVAILABLE ANNUAL seats?  It seems dumb to pay for a monthly sub when we have unused annual slots!

Thanks!

Hey ​@M-Jo Baker, thanks for reaching out! 

There's no way to instantly move a monthly-billed user onto an already-available annual seat, right this moment. You've got two options, and which one makes sense really depends on your renewal timing:

• Option 1: Wait for your renewal window (no extra cost)
  About 30 days before your annual plan renews, you'll see a Review seats banner at the top of your Figma admin. Clicking it opens a modal where you set your annual seat counts for the next term. Any users currently on monthly billing will automatically convert to annual once the renewal finalizes, as long as you keep enough annual seats to cover them, no extra charge.
   
• Option 2: Convert them now (prorated fee applies)
  If you don't want to wait, you can convert monthly seats to annual right away:
  -From the file browser, click Admin
  -Select Settings
  -In the Plan section, select Add additional seats
  -Adjust the seat count and click Add annual seats

Two things worth knowing before going this route:

• A prorated fee will be charged for the remainder of your current billing period. This applies even though you already have annual seats sitting available, since this flow is specifically for converting/adding to your annual subscription
• The converted seats won't be usable until your next monthly billing date, so it's not instant even after the charge goes through

You can check who's on monthly vs. annual any time by going to Admin > People and reviewing the Billing cycle column.

For the full breakdown with examples: Manage billing on the Professional plan. 

If your next annual renewal date it's coming up soon, waiting is usually worth it; if it's months away, that'll help you decide if paying the prorated fee now makes more sense.

Um… I understand your answer but it’s not fair. 

If we have PAID for an annual subscription for Employee A, who then leaves the company, I should be able to move new Employee B, currently on a monthly sub and who started a month before Employee A left, into that slot!  Instead we are expected to pay DOUBLE for Employee B:  we already paid for the annual slot, which I cannot use, AND you expect me to pay monthly or prorata annual for them also.

This is terrible customer service.  FIX THIS ASAP!

Hey ​@M-Jo Baker - I apologize for the frustration, and I do want to make sure that your organization gets situated. 

Just to add on: There's also a chance the seat types don't match (for example, Employee A had a Full seat but Employee B currently has a Collab or Dev seat). If that's the case, we'd need to switch Employee B to the matching seat type first, and then the reassignment can happen with no added cost.

Unfortunately, I am unable to review or make changes when it comes to account/billing inquiries, so I can’t tell exactly what needs to be corrected. All this to say -- if you’re still having issues with sorting your billing, I’m more than happy to help you get connected to our support team. If that works for you, please PM me your best contact email, and I’ll get that moving.