Hey there! Celine from the Figma Community Support team here! I’ve escalated your case internally, and I can confirm that a support agent has replied to you directly via your case.
It seems that the reset email shows as delivered on our side, but your company’s email security settings may be filtering or quarantining it. The agent recommends asking your IT or email administrator to check for rules affecting emails from Figma.
Please check your inbox for the full details and next steps, and reply directly to your existing support case if you need further help, via your inbox: txxk@rxxxx.pxxxy (For security reasons, we handle account-specific issues through your support case rather than here in the Forum, so I’m closing this topic now.) Thanks for your understanding!
