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Trishtian Capangpangan
New Member
October 7, 2026
Solved

Request Refund for unauthorized charged after cancellation.

Hello Figma Support Team,

I am writing to request a refund for an unexpected charge on my account. I recently cancelled my subscription, but I was still issued a charge for a prorated seat adjustment.

These extra seat upgrades were completely accidental and unintended. I was not aware that viewers had automatically upgraded themselves to paid seats, nor was I aware that I would be billed retroactively after hitting cancel.

Since the account is now cancelled and we are no longer using these features, I kindly request that you review my account history and issue a courtesy refund for this final transaction.

Thank you for your time and help.

 

Celyn_L
Celyn_LSolution
Figmate
October 8, 2026

Hi ​@Trishtian Capangpangan, Celyn from the Figma Community Support team here.

Thanks for reaching out and sharing the screenshots. I understand that you were billed for unintended seat upgrades and would like to request a refund.

While we’re unable to handle billing-related issues here in the forum, I’ve created a support ticket so the team can take a closer look at the charge and review your refund request. Your ticket number is #2178242.

Please keep an eye on your inbox for their follow-up. Thanks for your patience in the meantime.

1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
October 8, 2026

Hi ​@Trishtian Capangpangan, Celyn from the Figma Community Support team here.

Thanks for reaching out and sharing the screenshots. I understand that you were billed for unintended seat upgrades and would like to request a refund.

While we’re unable to handle billing-related issues here in the forum, I’ve created a support ticket so the team can take a closer look at the charge and review your refund request. Your ticket number is #2178242.

Please keep an eye on your inbox for their follow-up. Thanks for your patience in the meantime.