Accidental subscription purchase

Question

Hello, I accidentally made a payment for my Figma subscription.

Could you please cancel the subscription and issue a refund for the recent charge?

Account email: [REMVOED]
Payment date: Oct 5th 2026
Amount charged: 36,67$

Thank you.

Celine_ · Accepted Answer

Hey there, Celine from Figma, Community Support, stepping in for @Jaycee Lewis here!

Updates on ticket #2173116 will come directly to your email inbox through your existing support case. I checked internally and can confirm it’s been assigned to a support agent, so please wait for their reply there. (You can also reply directly to the same ticket email if you have questions or additional information to share.) Thanks for your patience!

Update: Good news, the support agent has replied to you, please check directly your support case. I’ll go ahead and close the thread here, thank you.

Jaycee Lewis · Answer

Hey ​@Anatoliy.V.👋 Thanks for your post. Account and billing-related posts cannot be handled in the forum.I opened a support ticket for this.The ID is 2173116 and the email subject line is Accidental subscription purchase — cancellation and refund request. Please keep an eye on your email (and spam folder if necessary) for the email and any replies from our team. — Jaycee

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