Recovering a missing Figma file

Dear Figma Support Team,

I’m reaching out because one of my Figma design files has suddenly gone missing from my account, and I would like to request your assistance in recovering it.

I did not delete or intentionally remove this file. I only noticed the issue just now when I tried to open the design file. I have checked both Figma through the website and the Figma app, but I’m unable to find or access the file. I also checked the Trash, but the file is not there.

The details are as follows:

• Number of missing files: 1
• File name: Club D'Elite Spa
• Plan: Free
• Owner: Same account
• Last accessed: Yesterday
• Issue: File is suddenly missing and cannot be found through Figma website or app. It is also not in the Trash.

This file contains important project work, so I would really appreciate it if you could check whether the file can be recovered or restored from your end.

Please let me know if you need any additional information, such as my account details, file link, screenshots, or any other information to help investigate the issue.

Thank you for your help. I look forward to hearing from you.

Best regards,
Forke