Dear Figma Support Team,
I am writing to report several issues I’ve encountered while working with multiple Figma accounts simultaneously. These problems started recently (possibly after a recent update) and are significantly impacting my workflow. My colleagues are also experiencing the same issues, suggesting this is not an isolated case.
Issue 1: Authentication Failure via App-to-Web Redirect
When I click on an account in the Figma desktop app to log in, it redirects me to the web browser as usual. However, even after completing the login process in the browser, the app often fails to register the login. I have to repeat this process 2–3 times before the account successfully logs in.
Issue 2: Loss of Seamless Session Recovery for Multiple Accounts
Previously, if I had multiple files open from both Account A and Account B and my computer went into standby, I could simply re-log into both accounts upon waking the device to continue working. Now, even after logging into both accounts, the open files do not refresh correctly. The system forces me to close the files and manually reopen them under the correct account context to view or edit them.
Issue 3: Failure to Automatically Detect Corresponding Accounts
The system no longer seems to automatically recognize which account should be associated with a specific file. For instance, if I open a file belonging to Account B, the system mistakenly attempts to view it using Account A's credentials. This cross-account confusion was not an issue in previous versions.
These bugs make it extremely difficult to manage complex projects across different accounts. Given that this is happening to multiple people on my team, could you please investigate if these are known bugs or if there is a planned fix for session management?
I look forward to your assistance.
Best regards
