Account blocked for non-payment despite paid annual subscription — Invoice in_1TiYellvcqWR3dFDkVDvB46z (Org: Vitual)

Hello Figma Support Team,

We are contacting you regarding our Organization account Vitual, which has been blocked due to an alleged non-payment.

However, the annual Organization subscription was paid in full earlier. Here are the payment details:

• Invoice ID: in_1TiYellvcqWR3dFDkVDvB46z
• Organization: Vitual
• Billing period: June 15, 2026 – June 15, 2027
• Amount paid: $660.00 USD
• Payment method: Card ending in 0466
• We received the confirmation email “Thank you for your payment!”

The subscription covers a full seat (Organization plan) for the entire year, and the current date falls within the paid period.

Could you please investigate this discrepancy and restore access to our account as soon as possible? Our team is currently unable to work in Figma.

We are ready to provide any additional information or the full receipt if needed.

Thank you in advance for your help.