Urgent: Suspended Account with Important Personal Design Files – Ticket #2176511

Question

I'm posting this on behalf of my colleague, whose Figma account has been suspended and therefore cannot access the Figma Support Forum.Their Figma account was suddenly suspended without any prior notice or explanation.They have already submitted Support Ticket #2176511 and contacted the Figma Content Review team.The suspended account is a personal account containing extremely important and irreplaceable UX and product design files. The files are private Drafts, have not been shared with collaborators, and there are no local backups.We would greatly appreciate it if someone from the Figma team could help review or escalate Support Ticket #2176511.The priority is to restore access to the account. If that is not possible, assistance recovering the personal design files would be greatly appreciated.Thank you very much for your help.

Celine_ · Accepted Answer

Hey ​@liujie,Celine from the Community Support team at Figma here. Thanks for reaching out on behalf of your colleague! I’ve added a follow-up note to your support ticket #2176511, and I can confirm that the case has been assigned to the team. They’ll review the request and follow up with your colleague directly through the existing support case as soon as they can.There’s no need to submit another request in the meantime. Thanks for your understanding!

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