Hey Pedro, Celine from the Community Support team at Figma here. Thanks for explaining what happened with your account and the charge, and sorry for the confusion.
For reference, you can cancel a Professional plan by following these steps:
- Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
- Click Admin and Select the Settings tab.
- In the Plan section, click Cancel plan.
- Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.
Important note: When doing this, your team will move to the free Starter plan at the end of the current billing period. Until then, you’ll retain Professional features. Any seats added before the downgrade may generate prorated charges on your final invoice. For the full details, you can check directly in this article.
For your case, we’ll need to review your account to confirm what caused this particular charge. I found your support case, #2177054, and escalated it internally. Thanks for your patience!
Update: A Support agent has replied to the email address associated with your case (pxxxs@gxxxl.xxm) and requested additional information to help locate the charge and investigate. Please check your inbox and reply directly with the requested details so the team can continue their review.
For privacy and security reasons, we handle account-specific billing issues through Support rather than in the Forum. I’m closing this topic, and the team will continue helping you through your existing support case. Thank you for your patience, I am closing the thread here.
