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Hola. Figma me borró un archivo importante para un cliente y me dice que no tengo el acceso a el. Tampoco me deja ver la papelera para saber si se eliminó por error. Solicité soporte y como soy cuenta starter no me dan contatco con alguien de soporte. ¿Qué puedo hacer?

I want to use a pen tablet in Figma Design. It basically works out of the box. The `Pencil` tool supports pen pressure, but how can I disable this?I want always to draw with a fixed width (like when I use a mouse). For example, in Photoshop, we can easily disable pen pressure from brush settings. 

Im using the desktop app and the home screen is not loading. I have tried updating, restarting the computer and checking for updates. Please help as I have an interview to prep for.   

We are currently subscribed to an annual plan, yet we are experiencing significant and unexpected volatility in our monthly billing. Our invoices contain various variable charges that cause the total amount to fluctuate wildly, despite maintaining a consistent user seat count.  Please someone can explain the source of this billing volatility.

I canceled my plan close to a year ago but am still getting charged $64.80 per month, which is $778 over a year. I can’t find any email address or account where I am still subscribed, so I don’t know how to cancel it. And I can’t find a billing contact unless I have a paid plan. Please help.

When I apply my text property to my 'Ghost' variant, it removes my underline style on the text. Whenever I apply the underline style to my ghost variant again, it applies it to all my variants. Is this normal? 

Hi, I recently created a figma for education account, and messed up by deleting the account. I had verified the email for this account, and now, using the same email in the new account, I cannot reverify for education. What do I do to get figma for education verified again?

Hello, I am currently on a Figma Education plan. One of my classmates, who is also on the same Education plan, already has access to AI features like Remove background, Boost resolution, Edit image, and Make an image.As I Have Attached his and mine Screenshots, in one Screenshot he have the action button, and the other who have normal button is mine.However, I don’t see these features in my account. Could you please clarify if AI features are available for Education users, and if so, is it possible to enable them for my account? If there is a waitlist or any extra step needed, I would like to join. My account details: Name: [Dhruv Vadera] Email: (redacted by the moderator due to PII)] Thank you for your help!

Hey everyone, I’ve recently noticed that images inside my components are showing at the wrong size. What’s strange is that when I detach the component instance, the image suddenly resizes correctly and looks as expected.This issue started happening suddenly, I don’t recall changing anything in my design system or updating constraints that could affect it.Has anyone experienced something similar or know what could cause this?Screenshots are attached for reference. Thanks in advance for any help!  

Changing font weights within the same text box in Figma no longer works as expected.Previously, mixed weights showed “Mixed” in the typography panel, but now it shows “Select a font weight” and fails to apply different weights.

I’m starting a new file and I need to load a library, however when i search for that published library it’s not appearing within the “assets” search results. Other related libraries are appearing, but this token library is not pulling up. Couple pieces of context: • It’s a token library that our team published and manages. • The library is working for other files that it’s already loaded on. • I’m searching for it by opening the “manage libraries” window from the assets panel. I’m getting results of similar libraries, like our UI kit and Icons, but i’m not getting the token library. I’ve seen plenty of issues and conversations here about users searching for instances within a library, but that’s not the issue I’m having.

When I move the screen around it glitches and my webpage keeps reloading. I think it also crashed at one point.

Hello hereI got a Figma Education package as a student but Figma is returning “account has been suspended” response anytime I want to login. Is it just me?

Im using the Coolicons Icon library. One day these yellow frame outlines appeared and I’m not sure why. What are these yellow outlines on my icon frames? Have never seen this come up in the past, not sure if this corresponds to ‘Absolute Position’ or not… How do I get rid of them? 

Sometimes some load, sometimes others load… But this glitch has been happening for a while in all our folders. It’s quite frustrating to find folders quickly this way. Any one else? 

I'm no longer a student, and looking to downgrade to starter plan

Figma lost my current project with a lot of progress but when i go to history to restore sine i was on wifi most of the time i was working on the project,every history restores the same old version with missing frames.Also there is nothing in the trash i checked

I have a component called tabs-btn with these properties: state: active / inactive text showIcon Then I have a main component Tabs that contains multiple nested instances of tabs-btn.I exposed all nested properties, so when I select a tab inside Tabs, I can see and edit its props directly — this part works fine.Now I want to add a visibility switcher (Boolean) for each tab instance — so that I can show or hide specific tabs inside the parent Tabs component.The problem is that Figma doesn’t allow assigning Booleans directly to nested instances — so I can’t just create a Boolean property inside tabs-btn and expose it upwards.The only workaround I found is to manually create multiple separate variables like showTab1, showTab2, etc., for each tab instance.That works technically, but it’s a messy and non-scalable setup (especially if the number of tabs changes).👉 Is there any smarter way to do this — for example, to let each nested instance have its own independent Boolean toggle (visi

OneloginでSSO設定を行っており、証明書を更新したいと考えています。 「設定」　ー　「SAML SSO」　の画面に進みポップアップに既存の設定済みの内容が表示されます「設定を編集」　をクリックすると、すでにOneLoginのボタンが押下されており更新することはできません。 ラジオボタンを「その他」を押下し、署名証明書が表示されるので、Oneloginからダウンロードした新しい証明書の.pemファイルをアップロードし、次の画面で「これは正しい情報です」にチェックを入れて「SAML SSOを設定」ボタンをクリックすると以下のエラーが表示されます。 Cannot modify SAML config if SAML is required  こちらの対処法をご教授いただけますでしょうか。

I am trying to export a frame as a pdf from a file of which I am the owner and only user. I have a free account, and when I try to export I get a pop up that says “You are not allowed to export this file”. I also can’t copy the frame to another file and try to export it there. What do i need to do to fix this problem, I need to be able to export frames and screens for my portfolio and projects.

Dear Figma Support Team, I kindly request you to review and cancel the suspension on my account. Email ID: [PII removed by forum admin] This is my genuine account. My account was locked without any notification, I don't know why my account was locked. There are many of my work files in the account and I did not violate any policy., please help me reopen my account. Thank you for your support.

HI, Apparently IT support looked at this issue and DNS has been set up, see email below. what could it be? “I’ve looked into this for you and can confirm that the DNS records you provided have been added correctly.It looks like Figma uses Cloudflare CDN on sites.figma.net, so there may be some routing issues occurring on their end.I’d recommend reaching out to Figma’s support team to check if they’re aware of any current issues or if there are any additional DNS records that need to be added.“

Figma Make is not working on my education account. I am unable to take advantage of the AI features. How can I enable the AI features and Figma Make?

How can I remove education plan from my account? I have checked all the settings but unable to find an option.

This is a very strange one and I’ve never encountered a problem like this before having used videos a lot in Figma. I have an Artboard (Frame) which has a video on it. The video plays automatically and when it reaches the end it loops and begins from the start again… The problem is, after the video loops seamlessly one. The 3rd time it plays/loops, it seems to start from approx 2 seconds from the end of the clip - then loops. So it almost ‘jumps back’ at the end. So the follow would be:Video plays through once Then it loops once as it should The next time it plays, it starts 1-2 seconds from the end of the video before going into the loop. It’s so strange the video essentially plays perfect twice and then the 3rd time decides not to loop correctly. I’ve dragged the video onto the Artboard/Frame and this occurs. I’ve tried wrapping it in another Frame and even setting as a ‘background asset’ and the problem is the same every way. There are no interactions or anything else. It’s literall