Get Solutions

Hi. I was working on some main components in figma file. My friend was working on some copy. Then the saw that he’s missing 80% of the copy on site.Strangely for me everything was working perfectly fine. I’ve decided to refresh tab with project and then the same problem occured for me. There is no way to click restore component. The instances that are used in other components show’s that it’s there, but the whole instance is basically empty and while clicking on it, the right side panel shows nothing and i can’t do nothing. Attaching screen. No name, no option to go to main component, no option to restore it. It’s basically dead. The only thing we can do is to revert version which wipes out whole day of work. Any one had similar problem?  

Hi Figma Support Team,I am writing to request the cancellation of an upcoming $20 "One-time charge" for a Full-seat on my next invoice (March 16).I realized that this charge was triggered because I recently moved a project from another Professional account and opened a file with "Can Edit" permissions.However, this was unintentional. I am the sole member of my team, and I have no intention of adding or using an additional paid seat. I have not made any edits using this extra seat, and I have already ensured that there are no other editors in my member list.Could you please review my account and remove this $20 charge before the billing date? I would like to maintain my current single-user subscription only.Thank you for your assistance.Best regards,OH GWANG SIK (Cheonbi)

I just saw the new vectorizer update and wanted to try it out, however i’m unable to access it even when refreshing my browser and Figma file. Is it available for education students? 

Hi everyone! I’m currently working on eCommerce app development and would love to get your insights on best practices for creating a user-friendly shopping experience. I’m especially interested in:Navigation design — How do you structure menus and product categories for easy browsing?Checkout flow — Tips for reducing friction and cart abandonmentResponsive layouts — What are your go-to patterns for mobile eCommerce UI?Payment integration — How do you design for multiple payment options without clutter?Engagement features — Wish lists, push notifications, personalized recommendations?Also open to recommendations on tools, plugins, or Figma UI kits that help streamline the design process!Looking forward to hearing your experiences and examples!

On February 8, I canceled my subscription and disabled auto-renewal. However, on February 14, I was charged for another month.My account is currently still on the free version, and I cannot see any subscription, billing history, or confirmation of cancellation in my account.I am requesting a full refund for the charge made on February 14.Please review this issue and process the refund as soon as possible.Thank you for your assistance.

I have a problem with google authorization: when I try to login with google account figma starts freezing and do not load the page. In devtools I see "SyntaxError: Invalid or unexpected token".I've already cleaned ALL cokies from storage ( with standart Chrome setting, with DevTools, and directly in a folder on my PC). I've also reset my password and deleted figma in google connections to third-party apps and services.But the problem remainsIf I run figma in incognito, everything works correctly (including authorization wih google). 

I keep getting this message:“We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”But I had already verified my school email with FIGMA but whenever I use FIGMA I am still on the free version. When I click on free to upgrade to pro, I don’t see a education plan at all. 

Hi everyone,I created a Figma Sites file about a month ago and even published the site. Now when I logged in to make some edits, I noticed that the file has just disappeared.The published site is still live and running. Its a personal account on a starter plan. So I’m the owner of the file and the sole user of the account. I’m certain I didn’t delete anything. I’ve checked the trash, drafts and everywhere else.Has anyone experienced something similar? How can I recover my file?Also, does anyone know how to contact a real support agent at Figma? I keep getting redirected to their AI chatbot, and I really need to talk to a human about this.Any help would be greatly appreciated!

!--startfragment>I am a student at Govt. Model Science College, Rewa. My institution does not provide official student email IDs. I have already sent multiple emails to the administration and even visited the college office, but they have declined to issue one.Since I cannot verify my account through the standard email process, I kindly request an alternative option to upload my student proof. I have a valid student ID card and official allotment/admission paper that confirm my enrollment. Please allow me to complete manual verification so that I can activate the Figma Education Plan and continue my academic projects.Thank you for your support and understanding.!--endfragment>

Hi, I’m unable to sign in to my Figma account. The issue is that the authentication code (for verification/login) is being sent to my old Gmail account, which has become inactive. I no longer have access to that email, and I also don’t remember the password to recover it.Because of this, I’m completely locked out of my Figma account.Is there any way to verify my identity or recover access without using that old email?Thanks for your help!

This auto-layout frame is a child/inside a basic frame that I should be able to move things around in.  How the heck do I turn this off when I hover over to click and drag. all I want to do is drag the group/autolayout over a bit manually and arrows in this small space are producing too large of a move. this comes up for me a ton and it’s insanely annoying. I can’t click and drag without it also changing the auto layout spacing.  if I want to change that I will go to the tool sidebar and do it myself.  I don’t need this pink stuff trying to do it for me just because i’ve hovered over it.Also, FYI - I couldn’t even screengrab it through the OS, because this literally happens on hover, so I snapped it with my phone - hence the bad photo, apologies.  

The correct email is [redacted by moderator to remove personal information] 

The issue appeared after the double nudge issue was fixed. So I assume a connection. Figma Desktop App version 126.1.2   

I’ve issue in syncing data from Google Sheet where the data is present in second or third tab. When I hit sync, the layer automatically hides itself and the data is not getting updated.But this is not the case for the first tab. Is this the known issue? should I keep 3 separate files to sync the data in Figma? 

I’m not sure what the is. I think there is a software issue. I can not find the file or the work i created for the past 12 hours

Our Sandbox tenant is experiencing issues. We are unable to log into previous Make files or published Make sites. 

I have been trying to re-verify my education status with my college credential. I had first contacted SheerId, they kept talking about school issued email id which is irrelevant to my case and asked me to contact official Figma support to verify my “Higher Ed” profile. So did I. Figma then replied to ask SheerId about the authentication process. I need help in this matter, please.This conversation happened between the end of October and the start of November 2025.

Hey everyone,I’m having a weird issue with Figma Make. The AI works perfectly fine in other projects, but in one specific file it crashes every time I try to use it.I even used Figma’s Duplicate feature to create a fresh copy of the project, but the AI still crashes in the duplicated version too.It doesn’t seem to be an account issue since everything works normally in other files. I’m wondering if it could be something inside this specific file maybe a heavy component, too many variants, large images, or some kind of internal corruptionHas anyone experienced this before? Any fixes or workarounds that worked for you?Appreciate any help. Thanks.

I’m currently in the process of redoing several Adobe XD projects of mine from a few years ago in Figma, and while I’m starting new with some visual assets, there are a few I want to keep as I’m building my components. The menu screen of this project featured a header bar with a beveled portion on the right (highlighted on the example below). I’m curious if there’s a way to scale the bevel portion based on the width of the text contained in it, without setting it up as two separate text containers via auto-layout. Are there any workarounds for this? 

Hello, I am reaching out in regards that I was trying to reverify my education info, and I am unable to as my school is not in your system. I have completed the form days ago and yet to hear back, I assume as because the form states its not monitored.  The reason that I cannot use my school email to verify is not only because they block outbound emails from other domains that are not my school but I have tried multiple times.

Sheer ID said I have been verified since December, but figma education still hasn’t responded to my email to fix the verification message on figma and I have a team project I need to to complete by monday.  Sheer ID has verified me but figma still tells me I need to verify my student status. Can you fix Request ID: 6937ed7326b4e21bef56b15cDate Verified: December 9, 2025 

Hi,I’ve tried verifying my student status I don’t know how many times but it doesn’t work. I’ve filled out the form and added valid proof of study, my course schedule as well as my program registration in both Swedish and in English but it says it isn’t valid. I’ve tried different ways for over a week and I really need to get it verified. I have a group project which I can’t access right now which is a big problem.Hope you can help!All the best,Filippa

Hello! I’m having a lot of trouble verifying my account. I’ve sent forms of identification, which the website cannot recognize, and whenever I attempt to verify the account again, it says that I’ve exceeded the attempts to verify so it’s practically useless for me to even try, even if I use a different email. I have assignments to do that are due soon and I cannot even begin them, so if I’m stuck without an account then I’m pretty much screwed. Can someone help me? Thank you!

I cannot connect GitHub from a Figma Make template. The error I get is like the following. How do I fix? It is quite frustrating.  

Hello Figma Support,I accidentally deleted my team named "prasna gondhali".All my important files were inside that team.Please help me recover my files if possible.My email: [redacted by moderator to remove personal information]