Get Solutions

Hello, Figma experts. I am currently facing a very serious problem.My figma file disappeared out of thin air. And even though I didn't actively delete it and checked the trusted team files, drafts, and trash cans, I still couldn't find my files. This file is very important to me, it is my portfolio for 2024.I am very certain that I did not proactively delete it, and there is no one else in my team, only me using it.File Name: HMI 作品集Can you help me find it through the internal system.The following is the interface that popped up when I logged back in after accessing this file last time. Last time I was editing it (about 5-6 months ago), now it shows Not found (404)I can also provide the URL of the file if neededThe Figma account is the one I asked the question about 

Hello everyone.I seem to have the same problem as in this post from two years ago : https://forum.figma.com/ask-the-community-7/video-not-able-to-be-prototyped-as-child-instance-of-component-26684?tid=26684&fid=7.I copy a video to my assets page. I make it a component using CTRL+ALT+K. I go to my work page where I paste this component, then I go to the interactions (prototype). I want to play it on click, but in the video dropdown menu, my video is grayed out, so I can't select it as the target for my playback action.If I copy the same video to my work page (without it being a component), the video isn't grayed out (interactions in prototype).Can you tell me why? Is it simply that videos can't be components that would allow the use of prototype and interaction functionality?Thank you very much for your help.Yann

 Hi everyone,I’m wondering if anyone else is experiencing significant delays with Figma Support recently.I submitted a support ticket on January 22 regarding a billing issue. I accidentally upgraded the wrong team to the Professional Plan and requested a subscription transfer to the correct team.It has been 5 days (as of Jan 27), and I haven’t received any response yet. Since this involves a paid subscription, I’m quite anxious to get this resolved quickly.Is this wait time normal these days? Or is there any other way to reach them faster?Any advice would be appreciated.Thanks.

Hello,I hope you are doing well.I am currently subscribed to Platzi and taking a Figma course through their platform. According to the course information, my Platzi subscription includes access to Figma Professional using the same account.However, I have not been able to activate or access the Figma Professional plan yet. I would appreciate your support in helping me verify my eligibility and activate this benefit.Please let me know if you need any additional information from my side.Thank you very much for your time and support.Best regards,Orlando Serpas

We have a confirmed Dev seat assigned to a user (Organization → Members shows Dev, upgraded by admin, billing active, role = Software development).Dev Mode works correctly on figma.com, but in the Desktop App clicking the </> Dev Mode icon triggers a “request Dev Mode access” flow, as if the user didn’t have a Dev seat.We already verified: Dev seat assignment and billing User role (not guest / not external) Organization settings (no Dev Mode restrictions) Full macOS cache + preferences reset Remove & re-invite user This seems to be an account-level Dev Mode entitlement desync affecting the Desktop App only.Could you please re-sync or refresh the Dev Mode entitlement for this user?

Heyy,Before I had the possibility to align two shapes/components/anything together while they were in 2 distincts frames. For example to simulate the gap between instagram posts, apple store preview etc.I usually was able to select the 2 items, and by clicking on the horizontal alignment, they were aligning perfectly. It’s no working anymore in my Figma and wanted to understand if it was a bug, removed feature or simply a false memory…Would be nice to be able to do that again 💜Thanks! Edit: It’s working correctly with different text blocks in multiples frames …   

In one of my teams, I accidentally activated the Education plan for the entire team. As a result, members who were on the Free plan can no longer edit files.I would like to downgrade only this specific team to the Free plan, without having to create a new team, since we have many drafts, projects, and people already working in this workspace.

I am writing to request a billing adjustment.I was previously on a Dev Mode seat ($15/mo). After using a few dozen AI credits, I realized the 500-credit limit was insufficient for my needs, so I decided to upgrade to a Full seat.However, after clicking the upgrade, my next invoice shows a total of $40. I expected to pay only the prorated difference to upgrade my existing seat to Full (which should be around $20/mo in total for a monthly plan), but it seems the system has charged me for both seats separately.I would like to: Cancel the redundant Dev seat and keep only one Full seat. Adjust the invoice so I am only charged the difference for the upgrade. Please let me know how I should proceed to fix this and modify the charges.

I added 3 extra annual seats to Professional plan, but I thought that after adding them, I could choose which are the users to have it.Now it added annual billing to users that I don’t want to give.I talked with the chatBot and he said that annual billing is given to random users, which is not what I want.How can I choose specific users to have annual billing and remove the ones that I don’t want to have it?

WHYYYY did you kill space+drag function ??? Is there any other way to move objects around while ignoring the frames beneath?

everyday when i finished export jpgs and have to open the export folder. is there any easy button to open the folder directly in figma

I want to cancel subscription to the  lug in called 'AI Layout & Style Generator prompt.to.design by superrun”. They have been charging me since last 3 months. They never provided any receipt. They do not have contact details on their website. There is no link in the plug in to cancel.  When I subscribed 3 months back, I was taken to a stripe link. Since the plug in offered by Figma, Figma must provide me an option to cancel.   

Hi, I am a student and I am unable to verify my student plan. The message I struggle with:Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.I also contacted with SheerID but they said “Please be advised that we're unable to process your verification request.”

Hi, my team have been added to the alpha test from our application. I missed one user off the list. How do I add them in?Also they have asked ‘Could you also ask if there is an expected end date to the alpha - ie how long do we have access for? ‘ 

Hi,I am unable to access my Figma account and have not received a resolution through support.My account was registered using my university email, which has been locked by my university due to storage limits on it. As a result, I cannot complete the two-step verification process, and I am fully locked out of my account.This is an education account, and I opened a support ticket approximately two weeks ago, but I have not received any response or progress.I would greatly appreciate assistance with either: Regaining access to the account by disabling the 2FA Updating the account email address from your side so I can log in again Please let me know what information you need from me to proceed. I am happy to provide any verification required.Thank you for your time and support.Best regards,M Sajjad R.

Hi everyone,I am looking for assistance from a moderator or staff member regarding my Student Education Plan verification. I am a student at Tripura University, but I am currently stuck in the process with no way to proceed.The Situation:The Email Issue: My university does not provide institutional (.edu) email addresses. My personal email [redacted by moderator to remove personal information] is the official address used for my university records and portal.  SheerID Status: A support agent (Justin Baul) reset my tokens but explained that SheerID cannot approve personal email addresses due to their policy, even with documentation. Figma Support: I sent an email to the Education Team 4 days ago as recommended, but I haven't received a response or a ticket number yet. Request: I have my Official Student ID and a Bonafide Certificate from my university ready to prove my status. Could a staff member please help me open a ticket or manually review my case so I can access the Education

I have a pending order on my credit card.  The billing was supposed to be managed by my previous employer ABS (American Bureau of Shipping).  I am no longer with the company and I am being billed for this service.  Please cancel it right now and stop billing me.Invoice ID: in_1SsME5IvcqWR3dFDcMN1YX00Team: lamorris's teamStart: Jan 22, 2026End: Feb 22, 2026Total: $21.32 USD

Hi Figma Support team,I found an issue when publishing new version of plugin Unidup – Figma, like: screenshot​​ Please help me to process my account issue. Thank you! 

Dear Figma Team,I recently noticed that the properties of an instance used in different files are behaving incorrectly. This affects both the design view and the prototype view.The master component was created with various properties:· Enter a certain text· Display icon or not· Interaction from default state to hover, etc.This master component is part of a component library that is used consistently in other Figma files. As soon as changes were made to the library, they were published and subsequently also applied to the files in which they were used. This ensured that they were always synchronized.Until now, there were no problems when, for example, text was adjusted or icons were shown or hidden within the instance in the file used.However, this is no longer the case, and when changing the state, for example, the corresponding state of the master component from the library is displayed instead of the previously adjusted instance state.Apparently, you can correct the state again using

We’re trying to set up the Figma MCP server with Cursor AI and the Figma Desktop App on Mac for a Make file, but cannot find Dev Mode when opening a Make file, even though their account is full seat. We need help locating the MCP server setup in a Make file. Here described that we can use MCP with Make file: https://help.figma.com/hc/en-us/articles/32132100833559-Guide-to-the-Figma-MCP-server#:~:text=The%20Figma%20MCP%20server%20helps%20developers%20implement%20designs%20quickly%20and%20accurately%20by%20providing%20important%20context%20to%20AI%20agents%20that%20generate%20code%20from%20Figma%20design%2C%20FigJam%20and%20Make%20files

Please how can i set a page as new home page. I want to delete the former home page and set a new one in Figma site

Hello Figma Team,I’m a UI/UX designer based in Iran, where internet access can be unstable or temporarily unavailable. Many designers I work with and know personally face the same issue.One of the biggest challenges for us is that when the internet is disrupted, we are completely blocked from continuing our work in Figma. Even short outages can stop active projects and cause significant productivity loss across teams.It would be extremely helpful if Figma supported a more reliable offline workflow, such as: The ability to export editable offline files (similar to a local working copy) Or a true offline mode that allows continued design work without an active connection, syncing changes once the internet is restored This would have a meaningful impact for designers in Iran and other regions with unstable connectivity, allowing us to stay productive and continue working despite temporary outages.Thank you for building such a powerful tool, and I hope this use case can be considered in

Hi Figma community,I’m trying to verify my student status to get the Figma Education plan, but I’m blocked with an error that the verification attempt limit has been reached. What happened I attempted verification last week while I was outside the U.S. I completed the application and received emails from SheerID, but the verification did not go through. When I tried again today, I got the message that the verification limit has been reached. I have never successfully obtained the Education plan before. Additional detail I’m using my school-issued email.  What I need help withHas anyone run into this before? Is there anything I can do on my end to resolve it, or can the Figma support team look into my case? Thanks everyone.

会社でfigma有料版を導入しようという動きがあるのですが、一部社員だけが有料版を使用して、他は無料版を利用する感じになりそうです。 有料プランの人が作ったシートに無料会員を編集者？などで招待した場合、無料会員が強制的に課金要求されることってないですよね…？？（協力会社の方を編集者で招待することもあるのですが、その方も無料会員なので、その請求がこちらに急に来るのも困るので……）アホみたいな質問ですみません。上司に聞かれて、どこにも記載されていないので明確に答えられずで、どなたか教えていただけますと幸いです。