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LRZ
LRZ
New Member
April 27, 2026
Question

Company account suspended, no one responding to our emails

  • April 27, 2026
  • 3 replies
  • 83 views

My company’s Figma account was suspended and we've been reaching out to our account manager to resolve but no one is responding. This is a major problem as many of our teams are blocked from doing their work. We’re working towards a major presentation tomorrow and this poses a significant risk.

    3 replies

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    April 27, 2026

    Hi ​@LRZ — thank you for reaching out here, and I understand the urgency.

    I'm not able to access account details from Figma Forum, but I've located your ticket and flagged it with our Product Support team — including the presentation deadline. Your case number is: 1872504, and they'll follow up at the email tied to your Figma account.

    Please keep an eye on your inbox for their response.

    LRZ
    LRZAuthor
    New Member
    April 27, 2026

    Thank you, Tom. Unfortunately we still haven’t heard back from any of our contacts or from support for that case. My team has tried downloading the files they were in the middle of but can’t even access that for download anymore, so the work is lost until we're back up. Is there a way to regain access until this matter gets resolved?

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    April 28, 2026

    Hi ​@LRZ — following up here. I checked in with the team on your case and it looks like they sent a reply earlier today. Please check your inbox for their update — they're actively working on this and will follow up with next steps there.

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