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Question

Unable to publish FigJam widget due to account changes error - case number 1868812

  • April 28, 2026
  • 2 replies
  • 13 views
Saish_Menon

Hi support team,

I am unable to publish a FigJam widget that I developed. I had removed two-factor authentication, then re-enabled it after being prompted last week. Despite confirming that two-factor authentication is enabled and signing in with email and password (not SSO), I’m still receive the error when trying to publish the widget: 'We detected a change to your account details. Please contact support@figma.com to proceed.' I also tried resetting their password, but the issue persists.

I had reached out to support multiple times via email but still haven’t heard back from them. My case number is 1868812. 

Could someone from the Figma team please help me verify my account and remove this restriction so I can continue publishing? 

Thank you!

 

This topic has been closed for replies.

2 replies

J
Figmate
  • Junko3
  • Figmate
  • April 29, 2026

Hi ​@Saish_Menon, 

 

I understand you're having trouble publishing your FigJam widget, and not hear back after reaching out multiple times.

 

I've located your ticket (#1868812) and routed it to the appropriate team for review. I've also added a note that you reached out here on the Forum to help get it prioritized.

Since this involves an account-level issue, we're unfortunately unable to assist directly here on the Forum due to security and privacy concerns, but someone from our team will follow up with you through your ticket when they are ready.

 

Thanks!

Saish_Menon
  • Saish_Menon
  • Author
  • New Member
  • April 29, 2026

Thank you, appreciate it!

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