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Question

Urgent: Need Config ticket refund — work email expiring in 2 days

  • April 28, 2026
  • 1 reply
  • 26 views
autry.jung

Hi Figma team,

I'm reaching out because I urgently need to cancel my Config 2025 ticket and receive a full refund, but I've had no response despite multiple attempts to contact support.

My situation:

  • I submitted a refund request via both my personal Gmail and my work email
  • It has been several days with no reply — not even a confirmation that my ticket was received
  • My work email will be permanently deactivated on April 30 (in 2 days). If your team responds to that address after that date, I will have no way to receive it or respond

I understand that full refunds are available until May 22, 2026, and I am well within that window. I simply need someone to process my request before I lose access to my work email entirely.

I've also tried the Support Hub chat as recommended in other threads, but have not been able to reach a real person.

Could someone from the Figma team please locate my request and confirm my refund? I'm happy to verify my details. Thank you.

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • April 28, 2026

Hi ​@autry.jung, Celyn from Figma Community Support here.

Thanks for reaching out and for explaining your situation so clearly. I completely understand how urgent this feels, especially with your work email being deactivated on April 30.

While we’re not able to process billing requests directly on the forum, I’ve located your tickets (#1856173 & #1869368) and escalated them to the team internally. I’ve also made sure to highlight the urgency and your email access concern so they can prioritize this accordingly.

The team will follow up with you via email as soon as possible, so please keep an eye on your inbox.

Thanks again for your patience here, we’ll do our best to help get this resolved quickly 🙏

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