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Unexpected $124.47 billing adjustment charge — requesting refund

  • April 28, 2026
  • 1 reply
  • 15 views
nursu beril aral

Hello,

I recently noticed that I was charged $124.47 on my Figma invoice, and I was quite surprised by the amount.

I wasn’t aware that adding or having multiple seats would increase the billing this way, and I couldn’t clearly see this information while using the product. I only intended to use Figma with two people, but it seems that additional seats were activated without me realizing the cost impact.

As soon as I noticed this, I reduced the number of seats.

Would it be possible to review this charge and provide a partial refund or credit for the extra seats that were added unintentionally?

Thank you for your understanding.

1 reply

djv
Figmate
  • djv
  • Community Support
  • April 28, 2026

Hi ​@nursu beril aral, thanks for reaching out! 

I completely understand how frustrating unexpected charges can be. It looks like you’ve also reached out to support directly on ticket #1873553, and you were able to self-solve your situation after reading our There are additional charges in my Figma bill Help Center article. 

My team here on the forum isn’t normally able to assist with Billing issues, so if you have any further questions or concerns, please let me know. I’d be happy to help reconnect you with our support team directly.

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