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When we upgrade from Professional subscription to Organisation subscription, Where i can find plan change details/settings details? in my account it still shows professional subscription and it is not upgraded to organisation, payment was done by my company

I’ve been a Figma supporter for years, but their new billing system is broken and unfair. I made a simple adjustment ONE DAY after my renewal date to adjust our team’s plan based in the new pricing model, and now we’re being charged for both the old and new seat, with no way to fix it. Here’s what happened:✔️ My renewal hit on March 16 with 5 full seats.✔️ On March 17, I downgraded 3 of those to developer seats since develpers don’t need full editing access.✔️ Figma says my billing locked at renewal, so now I have to pay for both the full and developer seats.✔️ Even if I switch back, I’m still charged the full amount. There’s no way to adjust it without extra fees. Figma support stopped responding after 20+ hours. So… anyone here working at Figma who can escalate this?

Within figma, is there any chance we would see support of the flex property “direction:ltr or rtl” for layouts with wrap enabled. Just wondering if anyone has any info on this before building this functionality myself for a plugin I’m working on.For folks who want to know the difference. I attached the image main below from an HTML / CSS context. This is primarily used for languages and layouts which are read right to left (RTL) such as arabic, urdu, farsi etc..  

Hi everyone, I'm having an issue with a deleted file that's in the trash. Although it's not permanently deleted, I can't restore it or move it back to drafts or even deleted it permanently.When I right-click on the file, no window appears. I also tried logging in from another PC or accounts, but nothing changes. I was the admin of the file.  

Hi Figma Team!I had been using my figma account on company's email with student subscription. Now that I have lost that account as the account is deleted or deactivated, I want it to transfer to another account so that I an get emails and details about subscription. Please transfer the account or files also if possible to the new one [redacted by forum admin/moderator to remove PII]Previous account with student subscription: [redacted by forum admin/moderator to remove PII]

Hello :)I'm working on a software prototype to kinda simulate a Google Chrome (or any Webbrowser) tabbing system with some add. extras. The crucial bit is:- Opening tabs.- Closing tabs.- When opening a tab, it should add it to the top (eg. like google chrome does with new tabs).- When closing a tab, the other open tabs should move all to the left (so there is no empty tab space)(eg. also like google chrome).- Each tab is a different page with subpages and menus.- Within a tab, you can open/close further tabs within. (So it's kinda like a second level tab navigation).This might be a figma overkill (especially the secondary tab level, open/close history), but worth a shot if anyone ever has tried something similar. I guess nested components of each tab is a good start?I've successfully simulated it with loveable, but need a figma prototype now. Thanks a lot in advance :)

Hey, I’m building on a Figma plugin. I’m trying to change the Figma file name if the user types the name & submitted from the plugin. I’m currently using this function. figma.root.name. but it’s still not changing the file name. It still keeps as untitled. Please help me if we even have that capability. 

I understand it’s Pride Month, but this feels a bit too on-the-nose. I can’t find a setting to turn it off.

新版的UI，auto layout后还是变成了Frame why??

When I drag the mouse to select multiple items., or even just click once and try to drag/move an item, Figma is just selecting all the comments and moving them instead of what I’m trying to move. I have to double click an object and then move it, and I can’t select anything by dragging the mouse.I have restarted and updated Figma multiple times. I’ve used this in terminal as well: rm -rf "$HOME/Library/Application Support/Figma" It’s still doing the same thing. And only in this one file.

I have some video files I want to add to my website, but a lot of interaction features have been simplified and none of the videos play. Wondering if it could be a bug of some sort? Already troubleshooted as much as I could, clearing cache and tried placing every video in its separate frame. Possibly would like the videos to play on hover although I don’t think it’s a feature yet. 

Hey there! I'm trying to share a slide template to Community, but I get this error every time I try: "Can't publish empty template. Add at least one slide."  I have a bunch of slides, though. Here's the template I've been working on: https://www.figma.com/slides/jS3dKM33H2QUeFgAeCd6Vh/Retro-Vibes?node-id=1-42&t=ENobfTUaoWLRLooh-1  I've tried on both desktop (Mac) and browser (Chrome), and I have a paid plan (Professional). Any ideas why I'm stuck? Thanks so much! Edit: It looks like maybe it did publish, despite the error? I’m seeing it here: 

After the recent UI3 update, the Auto Layout controls (direction, spacing, padding, etc.) don’t appear in the right sidebar in the Desktop version of Figma — even though Auto Layout is applied.Everything works fine in the browser version. Is anyone else experiencing this issue?

Hi Figma team, Earlier today, my team accidentally purchased the DEV subscription with annual billing, but what we actually need is Full Access, not just an additional DEV seat. Is there any way to change the subscription to Full Access instead? We’re happy to cover any additional cost related to the price difference between roles. I’d really appreciate your help with this

I built an app nav with multiple sub components and am running into an issue when I’m interacting with the sub-component variants. The app nav menu items can either be a singular nav item or a nested nav item with additional sub-nav items contained in it.When I modify the variant to have a nav item be nested and in a selected state (showing the sub-nav items), the container hugs the content and pushes the other main nav items down. If I were to switch the sub nav state back to default or toggle off the nested nav item and try turning the selected state for the sub nav item, the container no longer hugs the content and the sub nav items overlap with the main nav items below. I’m trying to figure out if it’s the way I built this component or a bug. All the of the content in my sub-components are build with Hug content heights. I’ve included a video of the interactions I’m explaining and a screenshots of the subcomponents I’m using. 

Hey ! I cant do paste to replace anymore, does anyone know if this is a bug or a change intentionally done? Is there a new way to do it?

Hello. I have this problem, text styles are constantly flying off in [redacted by moderators] and line spacing is decreasing, while the root components themselves remain intact and if you go into the version history of the file, everything is fine there too. What should I do

For example, I want “->” in a text field but Figma changes it to “→” How can I prevent that?I’ve tried disabling spell check but it didn't work.

In order to proceed with acquiring Figma licenses (Organization) I need to obtain a quotation.I have made multiple inquires through the Contact Sales team over a period of four months now (first inquiry in December), and still have not received any follow-up whatsoever.Requiring multiple licenses (initial requested quote is for seven full Organization licenses and eleven dev mode Organization licenses).Please have someone contact me ASAP.Thank you,Mark

Previously, when I click 'option' key and hovering on an object, I can see the space between two objects from the frame, however, now I can’t. I have to select two object to check the space between from the panel on the right.  Anyone know how can I call it back? or it’s an official update ?

I can’t click the options from the right half of the "right side menu", such as the border radious, the height (while width field is working) 

I need set value for assets in my design system, ex: My logo dark mode vs light mode, the brand asset are different for the color scheme. The options available are: Color Number String Boolean I try insert the URL from image value in string, but I dont have success to retrieve value and set for background. Anyone have a idea to resolve this? 🤯 Anynone can help me?

I was working in the Figma Desktop app and using a plugin when the file suddenly stopped syncing. It showed as “Not synced” and then became unresponsive.When I tried to reopen the file, the loading bar got stuck near the end and never finished.Here’s what I’ve already tried: Restarting the app Logging in from an incognito browser Duplicating the file (unsuccessful) Moving the file to Drafts Opening the file using ?lite=1 mode None of these helped. All other files in my account (and other accounts) work fine — this issue only affects one specific file.This file is important, and I need help recovering it or restoring a previous working version.

Hi Figma team! Recently I noticed issue with performance.For ex.1. When I click on any frame. Frame becomes active after few millisecond. Not instantly. I compared Figma with Creatie and Motiff. They are selecting layers instantly. (Same as Figma was before) 2. Moving (dragging) elements also has some delay (in milliseconds) If I click on any frame and move by dragging, it delays a little bit.  3. Jumping between pages slowed down, in other word, when I click to other page it loads a bit longer (even if page has few frames.) Before in figma, switching between pages was instantly. Until recent update Figma was very fast. That's why I switched from Sketch.  I can record a video as proof. (Sorry my english is not good to explain)Thanks!

I have a centralized library of components that I reuse in many prototypes. One of these is a login component. The login component has a button that will change the variant from a keyboard login to a badge scan illustration.The problem: When I create an instance of this component in a separate prototype file, the button will switch to the badge illustration variant, but any interaction that I apply to that badge illustration to navigate to another screen simply won’t work after the variant change occurs. If I change it so the instance begins with the badge scan variant, then the interaction works fine. But I need the default to be the keyboard.