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Hi, it would be great if you guys can help me out on this. I've been trying to publish my website so I can see how it behaves, but I'm getting a distorted page every time I publish it. It doesn't look distorted in my Figma make file, so I'm not sure what is wrong. I depublish it, I republish it again, that didn't seem to be the issue. I logged out and logged back in, that didn't help either. I reviewed the past files, and solutions have been asked in the forum, and tried to troubleshoot, but it doesn't seem like it's getting resolved. 

Hi Figma Support,I am writing to request the restoration of a Team Library file that was accidentally deleted.I must emphasize that this file has been completely purged. We have already performed a thorough check of the Trash folder with the filter set to "Created by: Anyone," and there are absolutely no records or traces of this file remaining.This file is critical to our design system and ongoing work. Here’s the file link for your reference:File URL: https://www.figma.com/design/goV6fuxKBVmamiGeca8nA3/ZStack-Kit--Base-Obra-?node-id=272-27980&t=b0MtFb2t9ip4g8lK-1Since the standard recovery options are not working, could you please help us recover this file from your backend database?I look forward to hearing from you soon.Thank you for your help.

Hey, The preview looks great but then when I publish and navigate to the site, the theme.css file seems to be missing resulting in the published version looking rubbish. This seems to have happened since the last update. Please investigate. ThanksSteven

Hello, I am a graphic design educator at Dawson College in Montreal. One of my students cannot get his credentials verified since his verification limit has been exceeded. He has contacted both SheerID and Figma to no avail. I have written to education@figma.com on his behalf, along with proof, but I have yet to receive a response - it’s been a week. This software is essential to my students’ learning. Hopefully I will get a quicker response here. 

Hi, I recently reinstalled Figma and am having trouble finding my local file’s assets. Usually the colors, type styles and components are listed on the left, but only the components are showing. Did something change, or do I have to do something with my settings? Thanks 

I want to change my current gmail to my education email adress so that I can reverify as an Educator for my university. But, when I tried changing it, after I got the confirmation email and clicked the confirmation button, the following message appeared:The email address cannot be updated: "..." is already in useI don´t know what it means, since there’s no account linked to that email. After that, I tried creating a new account with my education email, to try and solve the problem. But this other message appeared: “That email and password combination is incorrect”I dont know what else to do and I don’t understand what’s the problem with my education email. Ideally, i would prefer the first option (updating the email), so that I don’t loose all my files.

Olá peço que reembolsem e cancelem minha assinatura, pois um integrante da minha equipe assinou e eu ja tenho uma conta profissional com voces! espero o reembolso, pois fez a compra dentro do prazo de 24horas

Today I was charged for a subscription, which I did not want to renew and on the same day I wanted to cancel it. I have already canceled the subscription, please tell me how long it will take to get the money back to my card. Thank you!

This Figma Make update is yet to appear in my Figma App. Are the updates being pushed in batches or I need to do something to ensure I can access these new Figma Make Features?Kindly let me know

My account doesn’t show the Variables panel. I’m able to create variables, but I can’t access the Local Variables manager in any file.It seems that my account has partial access to this feature.Could you please enable the full Variables panel for my account?Thank you very much.

I added a custom domain and all my DNS settings are correct and have propagated.  It has been a few days and my status is still “Awaiting certificates”.  It says it will take 15-30 minutes and I am losing sales because my website is not reachable.  How can I resolve this issue?  Thanks!

I have created a new plug in and im watting for revision and aproval. How long is it take? And also, after aproval, can I sell my plug in troght figma service or I will need to use third party payment services?Thanks for the info! 

Using the new GRIDS feature:Does anyone know how you can:• Insert a ROW or COL in the middle of a GRID?• Or if you can reorder the ROWs or COLS? I can’t see a way of doing this, Am I missing how to do this?  or is it a gap in the functionality? To be clear I and others are using grids to create tables, and reordering rows and columns is an obvious need. Cheers  

I created a file using Figma Make in a Starter account, then shared it with my higher education Education account.In the Education account, I had edit access and have tried transferring ownership from free to education account, and duplicating the file. When I attempt to use the Copy design feature, I am prompted to upgrade to a Professional plan, even though higher education accounts should have access to this feature.The issue persists regardless of file ownership or duplication.

I am a student at Colorado Mesa University but my verification keeps getting declined. I submitted the exact same proof of education as my class mates but I got declined while other classmates got accepted. I received this message, “Thank you for uploading your documentation for confirmation. Unfortunately we were unable to confirm your status” three times.  I contacted SheerId about my problem but never received a response. I was told by a classmate that SheerId wasnt able to help him and he recommended I came here.  

Happy holidays!  I’ve opened a ticket (1653026 ) for this on the 23rd but still haven’t heard back from anyone.  I know the holidays are slow, but need some help.  Hoping someone is out there monitoring this.I think Make's integration with Github is broken, or at the very least the support team needs to look into why the Create repository feature keeps erroring out for us (I keep getting "could not create repository"). I tried to push to Github last week before doing my code review, and it wasn't working then. I just tried again after deleting and re-establishing Make as a recognized App in our Github org, and I get the same error. I confirmed that we're following the right steps in https://help.figma.com/hc/en-us/articles/35463818346647-Push-from-Figma-Make-to-GitHub.I read a KB article that indicates that Make can only push to a repo it creates, and can only push to the main branch -- both kind of surprising limitations that I think. Is that right?

We have noticed in our team, that when one merges a branch the link to the changed frame in the main file changes. This is inconvenient for our requirement engineers because they always need to adjust the links in the tickets and specifications.It would be great, if the link to existing frames or sections stay the same. Obviously, if a new frame was added, it gets a new link.  Please consider this, because the work with branches is really great and helpful otherwise, but this adds unnecessarily to the workload.

I’ve been having issues for days attempting to reverify my student plan. When I complete the form, I get a message stating that I’ve exceeded my limit. However, when reaching out to SheerID, they’ve confirmed that verification was successfully completed in Sept 2025. They’ve also stated that my status is still ‘active’ in their system and suggested I reach out to Figma for help.Can I get support in resolving this issue?

I can't click the menu-items in the prototype. It gets hidden behind the Figa bar that keeps appearing. How do I get rid of this, can I turn this off?My client (and I) can't click on the menu items. Very inconvenient (and weird).  

HELP Please!  I am a full seat user and was able to publish to the figma generated site 1x but subsequent updated publishing is failing.  Does anyone know what steps I can do, besides open a bug ticket, to get this resolved quickly?  I have a presentation tomorrow morning.  

Hi Figma Support,I am writing to request the restoration of a Team Library file that was accidentally deleted and subsequently purged from the 'Deleted' folder. This file is critical to our design system and ongoing work.Here’s the file link for your reference:https://www.figma.com/design/goV6fuxKBVmamiGeca8nA3/ZStack-Kit--Base-Obra-?node-id=272-27980&t=b0MtFb2t9ip4g8lK-1We have already checked the 'Deleted' folder and were unable to locate it. Could you please help us recover this file from your backend?I look forward to hearing from you soon.Thank you for your help.

I have a frame, that has a red fill. In that frame I have place a frame with an image fill. As soon as I do that the red fill is no longer applied and the parent frame becomes transparent. Once I click on the eye icon next to the image fill, the red background becomes visible again. 

I can’t find my Figma file. Yesterday, I can’t find it in my files, also not in my deleted files. How can I restore this?Notification: Hmm, we couldn’t find that one… This file may have been deleted, moved, or made unavailable. Try reaching out to the file ownerI am the file owner and can’t find it. Please help and restore it!Link: [redacted by forum moderator to remove PII]Kind regards,Tatiana M

Hi, I was given an educational Figma account at my university, and I logged in and added it, but when I went to verify it, it took my personal account and assigned the educational plan to it. What should I do?