I was on the Professional Collab seats plan (US$5.00/month), but on May 14, 2026, I was charged US$38.50 (Invoice #V17EJUW4-0002) due to an unintended upgrade to the Professional Full seats plan that I did not knowingly initiate. I have already: - Submitted a support ticket via the Help Center form - Responded to Figma's email offering to connect me with a team member However, I have not received any follow-up response since then. Could someone please help escalate this refund request? I would like to revert to my original plan and receive a refund for the unexpected charge. Thank you.
Question
No response to refund request – Unintended plan upgrade (Invoice #V17EJUW4-0002)
Hi
Thanks for reaching out and for sharing all the details. I understand that your plan was unintentionally upgraded from a Professional Collab seat to a Professional Full seat, and that you’ve already contacted Support regarding a refund request. I’m sorry that you haven’t received a follow-up from the team yet.
While we’re unable to handle billing issues directly in the forum, I’ve found your ticket (#1902122) and have gone ahead and added an internal note to help increase its visibility.
In the meantime, if you haven’t already, you can also manage your current seat settings here to help prevent any additional charges while the request is being reviewed:
Manage seats in Figma
Appreciate you raising this here, the team will take a closer look and follow up as soon as possible.
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