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Figma's Confusing Billing System Led to $33.87 in Unexpected Charges

  • June 28, 2025
  • 4 replies
  • 142 views
Lets Bring out the BIG GUN

Figma just hit me with surprise charges and won't refund - anyone else?

Ugh, I'm so frustrated right now. Figma basically scammed me out of $33.87 and their support is being useless about it.

What went down: We're a tiny team, only need 2 seats. But somehow our June bill had these random "new seat costs" for $33.87 that I never asked for. Like... what?

The breakdown:

  • 2 Full seats (what we actually use): $40 ✓
  • Mystery charges: $33.87 ❌

Figma's excuse: "Oh you approved it!" - umm no I didn't? When?? Where's the proof?

Apparently when you change seat types, they hit you with "prorated charges" on your NEXT bill. Who tf knows what that even means? They never explained it when it happened.

Support has been trash:

  • First person: gave me a wall of text that explained nothing
  • Second person: basically said "tough luck, you used the seats"
  • Third person: "no refund because reasons"

The most annoying part: They keep saying I "approved" these upgrades but can't show me where/when I did that. Their system is so confusing that you probably click stuff without realizing you're signing up for extra charges.

I'm done: Told them they have 72 hours to refund the $33.87 or I'm:

  • Doing a chargeback
  • Cancelling everything
  • Moving to Adobe XD (which is looking pretty good rn)

Anyone else get screwed by Figma billing? Seriously, this can't just be me. Their whole system seems designed to trick you into paying for stuff you don't want.

Has anyone actually gotten a refund from these people? Or should I just cut my losses and switch to something else?

Also taking suggestions for alternatives that don't have sketchy billing practices...

PSA: Check your Figma bills carefully people. They're apparently adding random charges and hoping you don't notice.

    4 replies

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • June 29, 2025

    Hi there — thanks for taking the time to share what happened. I’m really sorry for the confusion and unexpected charges. This experience is understandably frustrating, and I’ve passed your feedback along to the appropriate teams for visibility.

     

    I also checked on your case. While I’m not able to share account or billing details here in the public forum, I can confirm that our Product Support team is currently reviewing it. You’ll receive a follow-up at the email address tied to your account with more information and next steps. Please keep an eye out for that update, which will reference your case number (1391389).

     

    Let me know if there’s anything else I can help with here in the meantime.

    bogdanpunctpng

    Same here.
    I wanted to pass a file to a developer, to replicate the website in Webflow.
    That’s why I assigned him a dev seat. Turns out that dev mode did not let him copy elements.

    Therefore, 30 seconds later, I moved him to a full seat.
    All that, just to check my billing tab and see that I have to pay 52.26€: 40€ for two full seats (which I understand), and 12.26€ … for a 30-second thing that apparently was not clear enough in dev mode.

    Figma’s such a great tool, too bad it has one of the most confusing pricing strategies I’ve stumbled upon, after Adobe.

    NadezdaLenski

    I experienced the same issue, and honestly, this is outrageous.

     

    I assigned a Full seat because it was shown as “available” and genuinely believed it was already included in my plan. There was no pricing/billing warning at the moment of assignment.

     

    Only after that did I see an upcoming invoice with an unexpected prorated charge. I removed the seat, but still ended up with a one-time charge of €48.39.

     

    On top of that, the Billing Overview and the actual invoice showed different totals, which made the situation even more confusing.

     

    This kind of billing UX is extremely misleading and clearly causes users to make costly mistakes.

    Celine_
    Figmate
    • Celine_
    • Community Support
    • December 30, 2025

    Hey ​@NadezdaLenski , Céline from Figma here. Thanks for taking the time to explain what happened! I understand how this situation could be confusing with an unexpected charge.

    To make sure this is properly reviewed, I’ve created a support ticket on your behalf so our support team can safely look into your account and what happened with the seat assignment and charges. For reference, your case number is 1661759. They’ll reach out to you directly via your email address ‘smxxxxx1@gxxxl.xxm’ , please feel free to add any additional context there. The team will walk through the billing details with you and take it from there.
    Also, feel also free to check our guide on how to manage billing in the Professional plan for additional information.

    Thanks for flagging this here, and we’ll make sure the right team takes a closer look!
     

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