Figma just hit me with surprise charges and won't refund - anyone else?
Ugh, I'm so frustrated right now. Figma basically scammed me out of $33.87 and their support is being useless about it.
What went down: We're a tiny team, only need 2 seats. But somehow our June bill had these random "new seat costs" for $33.87 that I never asked for. Like... what?
The breakdown:
- 2 Full seats (what we actually use): $40 ✓
- Mystery charges: $33.87 ❌
Figma's excuse: "Oh you approved it!" - umm no I didn't? When?? Where's the proof?
Apparently when you change seat types, they hit you with "prorated charges" on your NEXT bill. Who tf knows what that even means? They never explained it when it happened.
Support has been trash:
- First person: gave me a wall of text that explained nothing
- Second person: basically said "tough luck, you used the seats"
- Third person: "no refund because reasons"
The most annoying part: They keep saying I "approved" these upgrades but can't show me where/when I did that. Their system is so confusing that you probably click stuff without realizing you're signing up for extra charges.
I'm done: Told them they have 72 hours to refund the $33.87 or I'm:
- Doing a chargeback
- Cancelling everything
- Moving to Adobe XD (which is looking pretty good rn)
Anyone else get screwed by Figma billing? Seriously, this can't just be me. Their whole system seems designed to trick you into paying for stuff you don't want.
Has anyone actually gotten a refund from these people? Or should I just cut my losses and switch to something else?
Also taking suggestions for alternatives that don't have sketchy billing practices...
PSA: Check your Figma bills carefully people. They're apparently adding random charges and hoping you don't notice.